About Irvin BullBars

Irvin BullBars is a proudly Australian-owned company specialising in the design and manufacture of high-quality bull bars and vehicle protection accessories. Known for our dedication to safety, performance, and outstanding craftsmanship, we support a wide range of clients across the mining, fleet, and private sectors. We’re committed to providing exceptional customer service and building long-term relationships with our clients.

About the Role

We’re looking for a motivated and customer-focused Customer Service Consultant to join our dynamic team. In this front-line role, you’ll be the primary point of contact for customers, providing advice, support, and solutions regarding our products and services. You’ll work closely with internal teams to ensure customer needs are met with efficiency, professionalism, and a positive attitude.

Key Responsibilities

Act as the first point of contact for customer inquiries via phone, email, and in-person

Provide accurate product information, pricing, and lead times to customers

Process orders, quotes, and customer requests in a timely manner

Liaise with production and dispatch teams to ensure timely delivery of products

Work Closely with BDM to organise their Quotes and Administration

Maintain Fitting Schedule Database, be the Liaison with Operations on a Daily Basis

Maintain customer records and update CRM systems

Handle complaints and resolve issues efficiently to ensure customer satisfaction

Support sales and marketing initiatives as required

Assist walk-in clients at our showroom with professionalism and enthusiasm

Requirements

Previous experience in a customer service, sales, or administrative role (automotive or manufacturing industry is a plus)

Excellent communication and interpersonal skills

Ability to multitask and prioritize in a fast-paced environment

Strong attention to detail and organizational skills

Proficiency with Microsoft Office and CRM systems

A proactive, team-oriented mindset with a commitment to quality service

Knowledge of vehicle accessories or a keen willingness to learn

First line of Support to our BDM

What We Offer

A supportive and friendly work environment

Opportunities for professional growth and development

Competitive remuneration

The chance to be part of a well-established and respected Australian brand

How to Apply
If you’re passionate about customer service and want to work with a company that values integrity, quality, and innovation, we’d love to hear from you. Submit your resume and a cover letter outlining your suitability for the role.