Are you organised, tech-savvy and ready to play a vital support role in a growing Australian luxury brand?

Pearls of Australia is seeking a dynamic Sales & Customer Service Assistant to support our Perth-based sales, marketing and jewellery production teams. You’ll work across online and in-store customer service, events and email, helping ensure our sales, customer experience and operations are seamless from start to finish.

This is a unique opportunity to be part of a passionate and creative team that crafts beautiful jewellery with Australian saltwater pearls from Cygnet Bay and Broken Bay Pearl Farms.

Key Responsibilities

· Process online orders, in-store sales, email and phone sales enquiries

· Ensure customers have an exceptional customer service experience

· Handle client repairs and work with the workshop to ensure timely jobs

· Assist with stock creation, transfer & purchasing processes

· Pick, pack and ship orders or transfers

· Assist with stock taking, and inventory counts

· Quality control & assurance for incoming & outgoing inventory

· Assist administrative & logistics functions where required

· Assist pearling & workshop departments where required

· Provide admin and event support at Perth-based shows and pop-ups.

What We’re Looking For

Someone with exceptional customer service

Immaculate personal presentation in appearance and demeanour

Tech confident and proactive in using tools like Shopify, Microsoft 365

Computer literacy and a willingness to learn new systems.

A great communicator with strong admin and coordination skills.

Eye for detail and a love of process, someone who thrives on bringing structure to busy days.

Friendly, solutions-focused, and team oriented.

Interest in luxury products, storytelling, and Australian-made brands is a plus.

A current police clearance is required.

Must be an Australian citizen or permanent resident with full rights to work and reside in Australia.

Desirable Skills

Previous sales and customer service experience

Basic Jewellery or pearl knowledge

Willingness to learn pearl grading

Previous CRM knowledge

Why Join Us

Be part of a small but passionate team delivering a premium product with purpose.

Learn about the fascinating world of pearl farming and jewellery making.

Flexible, creative environment where ideas are valued.

Training and growth opportunities in both marketing and retail operations.

If you love being the glue that keeps everything running smoothly — from inboxes to events, spreadsheets to Shopify — we’d love to hear from you.

Please upload your resume and a short cover letter.