This role is responsible for delivering professional, efficient, and compassionate administration and reception services at Western Obstetrics. As the first point of contact for patients and visitors, this position is vital in maintaining a welcoming environment and ensuring the smooth day-to-day operations of the clinic.

This is an office-based role, working 34 hours per week across Monday to Thursday, with flexibility as required to meet clinic needs. Occasional additional hours may be appreciated during peak times.

Key Responsibilities

Customer Service & Front Desk

Deliver warm, empathetic service to all patients and visitors

Manage incoming calls, emails and enquiries efficiently and professionally

Monitor patient flow and proactively communicate with clinical staff to manage wait times

Address and escalate patient concerns in a timely and respectful manner

Administrative & Operational Duties

Manage appointment bookings accurately using Genie or other medical software

Maintain and update patient records, scanning and filing documents as required

Coordinate correspondence, mail, and clinic forms

Ensure clinic presentation is maintained including front desk, waiting room, and kitchen

Process daily EFT payments, invoicing, batching and receipting (including Medicare claims)

Skills & Experience Required

A minimum of 2 years’ administration experience (medical administration highly regarded)

Excellent interpersonal skills with a strong focus on customer service

Proficient in Microsoft Office and medical software (Genie preferred)

High attention to detail and strong organisational skills

Ability to work independently and collaboratively in a busy clinic environment

Additional Role Details

Hours: 34 hours per week (Monday to Thursday, between 8:00am and 6:00pm)

Flexibility: Some flexibility with start/finish times required; ability to work additional hours appreciated during peak periods

If you’re keen to be part of a friendly, supportive practice, enjoy seeing parents and young children, are organised, efficient, and compassionate, we’d love to hear from you.