About us

Metrocare services was established as a result of our founders’ passion for care and support of people with disabilities, to assist them in achieving their goals, for a more inclusive and better quality of life. We strive to simplify our clients’ NDIS journey and to maximise the available assistance and services offered. Our core values of Collaboration, Adaptability, Resilience and Equality (CARE) are evident not only in our name but in the way we treat participants, their families, carers and our valued staff members. We are looking to expand our services and will love to have dedicated support coordinators to join our ever-growing team.

Qualifications & experience

• Relevant tertiary qualification is highly desirable.
• An understanding of the disability sector and the NDIS, including relevant legislation and regulations.
• Experience providing NDIS support coordination to people with disabilities.
• Sound communication and interpersonal skills, with the ability to build positive relationships with participants, their families, and other stakeholders.
• Strong problem solving skills, with the ability to identify and address issues and barriers that may impact on participant outcomes.
• Excellent organizational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A current driver's license and access to a reliable vehicle, as travel to participants' homes and other locations may be required.
• You will have the relevant checks and clearances to enable you work in the disability sector.

Tasks & responsibilities

• Conduct initial assessments of NDIS participants' needs, goals, and strengths, and develop individualized care plans in consultation with the participant, their family, and other stakeholders.
• Facilitate the coordination of NDIS supports and services, including health, housing, education, and employment, and assist participants to navigate the NDIS system.
• Provide guidance and support to participants to build their capacity to manage their supports and make informed decisions about their lives.
• Liaise with other service providers, government agencies, and community organizations to ensure that participants receive appropriate services and supports.
• Monitor and review care plans to ensure they remain relevant and effective and make adjustments as required.
• Maintain accurate and up-to-date records of participant progress and outcomes.

Benefits

• An attractive remuneration package is on offer for this position, negotiable on the qualifications and experience you bring to the role.
• Flexible and supportive work environment with an opportunity for career growth.