Nganana Inc. is seeking skilled and motivated individuals to join our growing Support Coordination team in metropolitan Adelaide. We are offering multiple opportunities across three levels:

Level 1 – Support Coordinator Administrator

Level 2 – Support Coordinator

Level 3 – Specialist Support Coordinator

Whether you are beginning your career or bring substantial sector experience, you will play a vital role in delivering high-quality, person-centred support to people with disability under the NDIS.

If you thrive in challenging environments, value cultural connection, and want to be part of a tight-knit, grounded, and supportive team—this could be the role for you.

In your cover letter, please state which level of coordination you are applying for.

About Us
Nganana Inc. is a not-for-profit, registered NDIS service provider focused on delivering quality services to people living with disabilities who require various levels of support. We support people with intellectual, physical, complex, and psycho-social disabilities.

It is important to us to support clients to reach their goals in creative and engaging ways and empower them to lead self-directed, meaningful lives. Equally important to us is keeping a work culture that respect our staff and care about their wellbeing. This in turn provides exceptional outcomes to the people we support.

Position Overviews

Level 1 – Support Coordinator Administrator

This entry-level position provides critical administrative support to our coordination team. The role is suited to individuals with strong organisational skills who are seeking to grow within the sector.

Key Responsibilities:

Maintain accurate participant records and data entry

Support documentation and billables, report preparation, and appointment scheduling

Assist with correspondence and provider communication

Track participant milestones and funding usage

Provide operational support to the coordination team

Ideal Candidate Will Have:

Certificate III or higher in Disability, Community Services, or related discipline

Excellent administrative and interpersonal skills

Proficiency with digital tools and Microsoft Office

A collaborative and professional attitude

Level 2 – Support Coordinator

In this client-facing role, you will work directly with participants to build capacity, implement supports, and resolve barriers. The position requires strong communication and case coordination abilities.

Key Responsibilities:

Coordinate funded and informal supports to achieve participant goals

Advocate for participant choice, control, and inclusion

Liaise with service providers and community resources

Identify and address gaps in service delivery

Maintain accurate records and produce NDIA reports

Ideal Candidate Will Have:

Certificate III or higher in Disability, Community Services, or related discipline

Experience in case coordination/management or support roles

Strong written and verbal communication skills

Understanding of trauma-informed and person-centred practice

Level 3 – Specialist Support Coordinator

This senior role involves supporting participants with complex needs and systemic barriers. You will navigate cross-sector service systems while maintaining a high level of professional practice.

Key Responsibilities:

Coordinate complex supports across health, housing, justice, and disability sectors

Manage risk and respond to critical incidents

Lead complex case planning and problem-solving

Provide high-level reporting and strategic input

Ideal Candidate Will Have:

Tertiary qualifications in Social Work, Psychology, OT, or related allied health field

5+ years’ experience in disability, mental health, or community services

Proven ability to manage complexity and support high-risk participants

Strong professional writing, assessment, and stakeholder engagement skills

Core Requirements for All Roles

NDIS Worker Screening Clearance

Working with Children Check (SA)

Unrestricted South Australian Driver’s License

Proficiency with Microsoft Office and digital platforms

Commitment to the values and person-centred philosophy of Nganana Inc.

Our Commitment

Nganana Inc promotes and fosters a culture of inclusion and Equal Opportunity Employment. We treat our people and applicants with fairness, dignity, and respect.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military, or veteran, marital or disability status.

If this role sounds like you, please click on the apply button and follow the prompts.

In your cover letter, please state which level of coordination you are applying for.

We will get in touch if you are shortlisted for this opportunity. If you would like to learn more, please contact us at [email protected]

Applications submitted directly to the above email address may not be considered.

Suitable candidates will be interviewed as soon as applications are received.

We look forward to receiving your application.

Aboriginal and Torres Strait Islanders are encouraged to apply.

You must have the right to work in Australia.
No recruitment agencies, thank you. Our recruitment team have this covered!

We look forward to receiving your application.

For more information about Nganana Inc. go to www.nganana.org.au