Join a global employee-first organisation supporting with customer service operations

The Company:
Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise.

The Role:

• Addressing customer inquiries and maintaining accurate CRM records

• Managing system interface issues and overseeing product returns

• Collaborating with cross-functional teams to ensure seamless operations
  
  
• Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs)
  
  
• Engaging actively with customers and consumers via phone in a fast-paced environment

• Utilising critical thinking to solve problems and adapt to changing circumstances
  
  
  

Skills & Experience:

• Strong customer service acumen with a positive, friendly demeanour and eagerness to learn
  
  
• Experience efficiently responding to customer enquiries via phone and email

• Dynamic and adaptable emerging professional with experience in order fulfilment

• Intermediate Excel skills, including basic formulas, formatting, filtering, and analytics

• Ability to prioritise tasks, work independently, and think quickly to resolve issues
  
  
  

Benefits:
• Free Parking on site
• Potential hybrid working model
• Positive workplace culture

For more information:
For a brief, confidential discussion about this role, please contact Stephanie Weinert: [email protected]

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