The Difference You'll Make

This role is so much more than answering phones or booking appointments. You'll be:

Welcoming every patient like family — with empathy, kindness, and care.

Supporting our clinical team by ensuring appointments, records, and admin run smoothly.

Creating clarity for patients — helping them understand what to expect and making their visit feel calm and organised.

Building relationships with referrers and providers through timely, friendly, and professional communication.

Bringing your ideas to the table to improve how we do things — whether that’s reducing wait times, making instructions easier to follow, or finding new ways to show patients they matter.

You’ll be trusted to take ownership, contribute to shaping the way we run our front desk, and represent the values that make Axis different: clarity, compassion, and community.

A Typical Day

Greeting and checking in patients, ensuring their comfort from the very first moment.

Answering phone and online enquiries with warmth and clarity.

Coordinating appointments, patient records, and scan reports with precision and care.

Assisting with Medicare and private billing processes.

Liaising with referring doctors and healthcare providers to ensure continuity of care.

Managing the day-to-day flow of the clinic and stepping in wherever you’re needed.

What You’ll Bring

Previous experience in medical reception or customer service — especially in a healthcare setting.

A naturally warm and professional manner — both in person and on the phone.

Strong organisational and time-management skills — you’re someone who thrives on keeping things running smoothly.

Attention to detail and confidence with software systems (experience with radiology or medical systems is a bonus).

A patient-first mindset — always thinking about how to make their experience better, easier, and less stressful.

The ability to work collaboratively in a fast-moving, hands-on team environment.

A desire to be part of something new and growing — and the initiative to help shape it.

How We’ll Take Care of You

At Axis Imaging, we believe that care goes both ways. That means:

A supportive, family-oriented team that genuinely values each person’s contribution.

A chance to be involved in building a practice from the ground up — with real input and influence.

Flexibility where possible to support work-life balance.

A modern, welcoming clinic environment designed for both patient and staff comfort.

Opportunities for future growth and development as we expand.

Be Part of Something Different

If you're someone who finds purpose in helping others, who wants to work in a place where your presence makes a real impact every day — we’d love to hear from you.

Come help us build a clinic where care feels human again.