Full Time Junior Medical Receptionist

Great opportunity to upskill in a surgical practice – Leading edge Orthopaedic Surgeon

East Melbourne near Fitzroy Gardens – ASAP start – Well-above award rate

Dynamic & flexible culture – Clinic to Cloud – Light modern rooms

Are you passionate about helping others and delivering great customer service? Do you bring energy, positivity, and a professional phone presence to every conversation? If this sounds like you, read on!

An excellent opportunity to step up into a Medical Receptionist role within a private specialist practice. Prior experience in a specialist medical setting is not essential – backgrounds in GP or Allied Health are highly valued, alongside strong customer service skills and experience.

As the first point of contact, you’ll play a key role in welcoming patients and ensuring a smooth, efficient flow through the practice. Our mission is to ensure all patients feel valued, heard, and like the most important person in our care. Therefore, your role is to approach our patients with genuine empathy, kindness, professionalism (verbal, written and presentation). Which is second nature to you.

Our practice is seeking a seasoned customer service expert to report and work directly with our Surgeon, Practice Manager and outstanding Allied Health team. Our ideal candidate thrives in a fast-moving environment and understand the importance of adhering to processes and procedures to ensure the practice operates seamlessly and efficiently.

Our ideal candidate will have the following:

Experience in excelling at customer service (this cannot be overstated). Physician and Surgical practice experience will be viewed highly along with GP and Allied Health experience.

Excellent communication skills with a positive and friendly manner and can-do attitude

Professional appearance and demeanour in writing, in person and on the phone

Experience using multiple types of software and enjoy upskilling

IT savvy – your IT skills are your pride and joy!

Ability to work independently with initiative and also love being part of a cohesive team

Constantly takes pride in their work and productivity, who loves to assist and is flexible in times of demand.

Ability to work well under pressure and to multi-task in a busy environment and fully open to direction to ensure the smooth running of the Practice

Responsibilities will include:

Welcoming patients into the practice in an efficient, friendly and courteous manner

Delivering exceptional customer service at all times

Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting and uploading relevant reports/scans

Collecting and entering patient details

Answering phone calls and enquiries in a timely, professional and friendly manner

Performing general administrative duties and ad-hoc duties as required for the Surgeon and the Practice Manager

Covering our Practice Manager’s leave (notice and training will be given)

Ongoing professional development will be encouraged, and you will have the pleasure of working with and supporting highly regarded and professional Orthopaedic Surgeons and Associates, including Physiotherapists, who are recognised leaders in their field.

Hours: Monday to Thursday 8:30am till 5:00pm

Friday 8:30am till 4:00pm

Pay rate: $30.00 to $34.00 per hour plus super

Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria

If this sounds like a role that matches you, and you have the skills/experience required, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1038

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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