Our client was created in 2008 to fill the need of small to medium businesses in providing IT solutions and support from people who really care.

As a managed service provider, they pride themselves on successfully implementing solutions that work right first time.

We are looking for a Level 1 IT Support Technician to join our client’s incredible team of dedicated professionals. The successful candidate will work full time from their office in Hawthorn East.

About the company
Our client is a small and growing MSP who upholds the following values in everything they do:

Fun - We don’t sweat the small stuff and look at the big picture.

We're a Family - We always look out for and support each other as a family would when a team member is in need.

Client First - When suggesting solutions we always stand in the shoes of clients first to reflect on what is best for them.

Authentic - We call it like we see it knowing we have the clients best interest at heart. Clients trust what we say.

Best Practice Solutions - We ensure we implement safe, secure and industry leading solutions for clients.

The Role
This isn’t just another helpdesk job — it’s an opportunity to expand your skillset, work directly with clients, and build hands-on experience in cutting-edge technology.

You’ll handle remote and onsite support tickets, contribute to exciting projects, and work alongside a supportive, close-knit team that celebrates wins together.

We believe in growing together, and you’ll be part of a company where your voice is heard, your ideas matter, and your career path is taken seriously.

What You’ll Be Doing

Solving Level 1 and Level 2 support tickets for our diverse client base

Assisting on technical projects to build your hands-on experience

Logging and managing tickets using ConnectWise

Monitoring system health via N-able N-central, and taking proactive action

Managing client issues from start to finish — no passing the buck

Contributing to and maintaining internal documentation with Hudu

What you'll bring:

1–2 years of experience in IT service delivery (MSP experience a bonus)

Industry certification (Microsoft/TAFE or equivalent)

Strong knowledge of routing, switching, and core networking concepts

Familiarity with technologies like:

Microsoft Hyper-V, Azure, Office 365

HPE, Dell, Lenovo servers and HP/Surface devices

SentinelOne, ConnectWise, N-central, and Hudu

A “client-first” mindset and strong time management skills

Friendly, honest, and open personality — we’re a work family, and culture matters!

What they offer!

A positive, collaborative team who genuinely enjoy helping each other and our clients

Exposure to over 100 client environments (from 15–500 users)

Ongoing training in Microsoft Azure, Office 365, WatchGuard, Cisco Meraki, and more

Access to world-class training platforms and coaching for personal and professional growth

Ergonomic gear: stand-up desk + 49" widescreen monitor

Great coffee and a relaxed, friendly vibe

Flexibility to work from home 1 day per week (after onboarding period)

A business where culture isn’t just a buzzword — we live it

If you are ready to build your career within a business that values you APPLY NOW or call 03 9119 0700!

Only selected candidates will be contacted for initial phone interview. Independent exam to confirm skill level also required post interview for successful applicants as well as police checks.