Key Responsibilities:

Create and manage staff roster, adjusting for coverage and leave

Lead day-to-day shift operations and task allocation

Monitor and ensure room readiness and cleanliness standards

Supervise and coach floor staff during operations

Conduct room and public area inspections regularly

Coordinate with Front Office for check-in readiness and special requests

Liaise with Maintenance to report and follow up on issues

Manage stock levels of cleaning supplies and amenities, raise requests

Track team reports and forecast usage trends

Create, support and deliver training and onboarding for all new staff

Oversee Lost & Found logs and ensure process compliance

Cover Housekeeping Manager duties in their absence

Key Accountability:

Operational delivery, training, roster creation, stock tracking, daily execution