Executive Summary

Join one of Brisbane’s most dynamic hospitality teams! Bedspoke is a fast-growing accommodation operator managing over 300 premium properties across Brisbane. Operating with hotel-style precision, our model blends the flexibility of short-term rentals with the service excellence of top-tier hospitality. As we continue to grow, we’re seeking a skilled Hotel Service Manager to lead our service delivery operations and elevate the guest experience, reporting to the Head of Operations.

About the Role

As the Service Manager based at our South Brisbane Head Office, you’ll play a key leadership role in supervising and coordinating hospitality service workers. This includes overseeing contractor service functions, commercial housekeeping, and guest service operations. You'll ensure high-quality service standards are maintained while managing team schedules, resolving issues, and collaborating with other departments.

Key Responsibilities

Supervise and coordinate the daily activities of hospitality service workers including commercial housekeepers, all-rounders, and contractors.

Manage work allocation, attendance records, rosters, and staffing requirements.

Lead and support service operations, including guest check-in and check-out procedures.

Monitor service quality and implement improvements where necessary.

Ensure compliance with workplace health and safety regulations.

Address employee concerns and ensure positive team morale.

Liaise with other managers to coordinate cross-functional operations.

Undertake additional duties as required by management.

Skills & Experience Required

Proven experience in a hotel or property operations environment in a supervisory or managerial capacity.

Strong leadership, organisational, and team coordination abilities.

Excellent communication and problem-solving skills.

Familiarity with front office systems and hospitality service standards.

Sound understanding of WHS regulations and service quality frameworks.

Qualifications

The ideal candidate will have one of the following:

Current or on-going hospitality qualification or a related field,

At least two years of on-the-job training or relevant work experience at a comparable skill level.

Why Join Bedspoke?

Be part of a rapidly expanding hospitality business in Brisbane.

Thrive in a supportive, energetic, and professional team environment.

Lead a diverse team and take pride in shaping exceptional guest experiences.

Enjoy a competitive salary of $73,150 + superannuation and opportunities for growth.

Ready to lead with purpose in Brisbane’s thriving hospitality scene? Apply now and make your mark with Bedspoke.

Applications are open to Australian citizens, permanent residents, and those eligible under the skilled migration program (ANZSCO 431411).