Assistant Front Office Manager

The Reef House Adults Retreat is the most iconic Colonial Style Beach House in Queensland. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury.

We are currently seeking a genuine hospitality professional to deliver the highest level of guest engagement and service in our stunning 5 star property . Our Assistant Front Office Manager is a critical position to the overall success of our Boutique Hotel, helping Front Office Manager with daily hotel operation. The Reef House Adults Retreat specialize in planning Escapes for Adults and Couples is highly inclusive and offer exclusive benefits for our house guests such as Pool Butler, In room private dining, Dinning under the stars, Guest Cocktail making classes, Guest Wine Tasting, Yoga at the Beach, Aqua aerobic by the pool and many more.

Our unique guest experience is delivered by motivated and genuine care for others that underlies your inspiration to work in hospitality, welcoming all guests as if your own favourite celebrity and maintain Reef House manifesto luxury standards.

We need our Assistant Front Office Manager to ensure each day is executed to perfection delivering memorable Reef House experiences to our in house guests, something which cannot be created elsewhere.

Perfect candidate will assist Front Office Manager with day to day operation to ensure business standards are meet, maximized profitability and excellent guest experience delivered.

At the Reef House we value one's ability to be self-motivated, energetic and have a strong understanding of personalised customer service.

This role will allow you to flourish and grow within a team of like-minded dynamic professionals.

Applications for this role will be extremely competitive. Apply now for a confidential interview

Job tasks and responsibilities

• Ensure each day is run to perfection
• Assist Front Office Manager in daily hotel operation
• Effective supervision of all guests arrivals and departures, ensuring room allocations and check in/out process follow set procedures and are customer focused
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
• Supervision of Front Desk services including porter services, booking daily tours, organising airport transfers, helping with luxury concierge tasks, assisting with restaurant bookings, helping with curating guest experience
• Operation in an effective night audit function in conjunction with Financial Controller
• Ordering office stationary for Front Office and other hotel departments
• Helping Front Office Manager with staff training
• Regular liaison with Maintenance and Housekeeping Team ensuring any requests are completed quickly, focusing on guests needs as priority
• Daily efficient Telephone functions and reception email correspondence management
• Dealing with customer complaints and problem resolving
• Daily liaison with Escape Planning Department to ensure accuracy in room allocation and maximising of yield
• Be proactive in controlling cost being fully aware of forecasted business and targeted profitability whilst maintaining standards

Skills and experience

• Knowledge of Opera Cloud or Opera PMS preferable
• Microsoft Word and Excel Knowledge
• Excellent time management skills
• Experience in a luxury environment
• Exceptional communication skills and customer service flair
• 2 to 3 years experience in a similar role
• Flexibility to work various shifts including weekends, evenings and public holidays
• Unlimited work rights in Australia