Join a growing, innovative business where you'll work remotely with the support of a collaborative team.

THE COMPANY YOU'LL JOIN

Our client is an innovative safety technology company delivering advanced driver monitoring systems, real-time analytics, and programs that drive long-term behaviour change.

They offer a comprehensive suite of solutions including hardware devices, live monitoring tools, data analytics platforms, and driver coaching.

Recently acquired by a major global group, they are expanding across 40 countries following 30–40% growth over the past four years.

They are trusted by leading organisations such as Australia Post, Toll, Elgas, and Anglo American.

Headquartered on the Gold Coast, they promote a remote-first culture and foster a collaborative, high-performing team environment.

They provide full product training, ongoing support from subject matter experts, and operate a dedicated Project Management Office to ensure client success.

With over one million drivers already supported worldwide, they are passionate about improving road safety.

This is an exciting opportunity to join a purpose-driven, forward-thinking company committed to achieving zero road fatalities.

THE IMPACT YOU'LL MAKE

As the Senior Account Manager, you’ll take ownership of key Tier 1 client relationships, ensuring high engagement, satisfaction, and retention.
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Collaborate with cross-functional teams to ensure a smooth program rollout, resolve issues, and deliver a seamless client experience.
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Analyse program data and client insights to identify risks, trends, and opportunities for growth or improvement.
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Support upsell and cross-sell opportunities through deep understanding of client needs and proactive engagement.
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Reporting to the Chief Commercial Officer, this Melbourne-based remote role includes occasional travel to meet with key clients.
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Be a trusted partner to clients, helping them get the most value from their program while maintaining high standards of service and professionalism.

THE EXPERIENCE YOU'LL BRING

Proven experience managing client relationships in a B2B environment with exceptional communication and customer service expertise.
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Strong project management skills with a focus on client retention, upsell opportunities, and continuous improvement.
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Self-motivated and passionate about delivering outstanding customer service, with a strong drive to meet deadlines in a remote work environment.