GLOBAL TOURING GROUP - BACK-ROADS & TOPDECK

GLOBAL TOURING – BACK‑ROADS & TOPDECK
Position: Key Account Manager
Reporting to: Head of Sales
Location Base: Remote (Australia) – major capital city preferred
Contract: Full Time

At Global Touring, we’ve been leading the way in group travel for over 30 years. While times may have changed, one thing remains constant—our passion for uncovering new destinations and crafting unforgettable experiences for a global audience. With our two distinct brands, Back-Roads Touring and Topdeck, we cater to different travel styles but share one goal: delivering life-changing tours,

We’re on the lookout for an energetic and dynamic person to join our team and help us grow. If you’re someone who is passionate about life changing travel experiences, living for the thrill of driving sales and loves connecting with people then this may be the job for you!

We’re searching for a driven, relationship-focused Key Account Manager to take ownership of our fastest growing channel: remote and independent travel agents and consortia.

You will be responsible for creating, executing and evolving strategic plans across independent consortia and home-based agents, working closely with the Head of Sales, BDMs Trade Marketing and Sales Support to ensure a unified go-to-market approach.

You’ll have full ownership of agent engagement across this channel, tailoring programs, activity and plans to drive performance. You’ll act as a strategic connector where retail and homebased collide and be a key voice for the independent channel.

You’ll thrive on autonomy, relish digital engagement, and still love getting on the road for national events, store visits and maybe even the occasional overseas trip!

The Role

Key Account Management – 75 %

· Own a portfolio of home-based and independent agents/consortia, segmenting by potential and tailoring account plans accordingly.

· Track, analyze and report on account performance using CRM, booking data, and sales metrics.

· Drive year‑on‑year sales growth against aggressive targets

· Develop annual partner plans and regular reviews and actionable insights to stakeholders.

· Assist in building training content and product pitch tools that help agents sell with confidence.

· Build relationships via regular phone check-ins, emails, webinars, virtual training, and in-person events.

· Represent Back-Roads and Topdeck at expos, conferences, trade events and networking sessions, strengthening brand visibility and generating new leads.

· Lead campaign engagement and collaborate with trade marketing to deliver best-in-class B2B communications.

· Identify and unlock opportunities for co-op marketing, famils, or bespoke campaigns that align with the overall sales strategy.

Sales Leadership & Team Support – 25 %

· Work closely with the Head of Sales, share market intelligence, and shape activity across key independent and home-based agents and consortia.

· Act as lead on independent and home-based channel support, coaching BDMs on retail aspects where consortia overlap.

· Support with upskilling of state-based BDMs through workshops, team calls and ride‑alongs to grow the strength of the team.

· Assist in building training content and product pitch tools that help agents sell with confidence.

· Support Head of Sales in onboarding/training of new sales staff and champion a high-performance, collaborative, and values-driven culture.

· Contribute to cross-functional projects, lending sales insight to marketing, product or operations as required to support achieving collective company and team targets.

Experience, Requirements and Key Behaviors'

· 5 + years in travel industry sales with demonstrable success managing national or multi‑state accounts.

· Proven track record of growing revenue through remote relationship management - you’re as comfortable closing on Zoom as you are in person.

· Confident, engaging presenter and public speaker (webinars, workshops, large‑scale events).

· Advanced CRM proficiency (Salesforce or similar) and solid grasp of Office 365 / Google Workspace.

· Demonstrate strong commercial awareness, using insights into product value, customer needs, and market dynamics to support business growth.

· Demonstrated ability to manage multiple partner campaigns, activations or initiatives simultaneously

· Ability to juggle shifting priorities and stay solutions-focused under pressure or ambiguity.

· Natural mentor: you enjoy sharing knowledge, giving constructive feedback and celebrating team wins.

· Positive, solutions‑focused mindset with the creativity to “think outside the box” and the discipline to execute.

· First‑hand destination knowledge of the UK & Europe is essential, North America and Asia highly desirable.

Expectations of the role

Provide your own vehicle in which you will be compensated for.

Work outside of normal business hours as required to represent Back-Roads Touring and Topdeck at travel expos, conduct training seminars, or as required to attend any other reasonable promotional event.

Travel long distances, occasional interstate, and international travel, and occasionally work away from home as required

Escort Travel Agent familiarisation trips on Back-Roads Tours and Topdeck

Why Join Us? 🚀

· Generous domestic and international travel discounts for you, your family and friends!

· Career development and growth opportunities with supported training and development to grow your skillset.

· 2 days paid leave per year for volunteer opportunities of your choice.

· Your birthday off!

· Annual Free Trip

· Access to retail discounts and Flight Centre travel group benefits programmes

· Employee Assistance Program.

· Great working culture working with people who are passionate about travel.

Global Touring Values

Our values aren’t just words on a page. They’re the backbone; the steering wheel;
the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient
combines to achieve the rich consistency fuelling the soul of Global Touring.