Located in Bundall, we are a well-established services business with approximately 85 employees, and we are looking for a professional and customer service orientated receptionist. The role is to answer incoming calls, directing them to the right department, and processing incoming email enquiries to ensure customer requirements are met. While the focus is assisting our customers swiftly, there is also administration, coordination and processing.

Role Responsibilities:

Answering incoming calls from customers.

Actioning customer email requests.

Look up customer information and update the system.

Speak to customers about our services.

Escalating complex or unresolved issues to the appropriate department or supervisor.

Collaborate with team members and other departments to ensure customer satisfaction and problem resolution.

Liaise with other departments to assist in administration, job coordination and processing.

Processing of orders that come through to go to production.

Requirements:

Previous experience in a customer service or reception preferred.

High level verbal and written communication skills.

Ability to manage customer requests.

Solid computer skills and experience with customer management systems.

Ability to multitask and work well in a fast-paced environment.

Ability to jump in and help other departments when required.

What We Offer:

A supportive team environment.

Uniform supplied.

Monday - Friday.

8.30am - 5.00pm.

This is an onsite role.

This is a full time and ongoing role with training and is not suitable for holiday visa holders.