About the Role:

This role is pivotal in ensuring that Constructive Software’s clients—primarily residential builders—receive timely, helpful, and friendly support. The 1st Level Application Support helps bridge the gap between technical functionality and user experience, ensuring that clients can confidently use the platform to deliver outstanding service to their own customers.

About us:

Constructive Software is a leading provider of innovative software solutions for Residential Builders Australia wide. Our mission is to empower our clients with technology that drives efficiency, productivity, and growth. With a talented and dedicated team, we are committed to delivering exceptional customer service and tailored solutions that meet the unique needs of each of our clients.

What we are looking for:

Proven experience in a helpdesk or IT support role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Proficiency in support desk software and Microsoft Office Suite.

Knowledge of the Residential Building Industry is an added bonus!

Qualifications

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or other related fields.

What you'll be doing:

Be the first point of contact for technical support requests via ticketing system.

Troubleshoot software, and network issues.

Escalate complex problems to Level 2/3 support teams when necessary.

Maintain accurate records of issues and resolutions in the helpdesk system.

Provide excellent customer service and ensure timely follow-up on open issues.

Contribute to the creation of solution articles and other self-help materials.

Represent Builders' interests to internal stakeholders.

Assist in the management of material and product library

What we offer:

At Constructive Software, we are passionate about creating an engaging and supportive work environment for our team. In addition to a competitive salary, you'll enjoy access to a range of employee benefits, including:

Flexible Work Arrangements: Option to work hybrid after a 6-month training period.

Professional Development: Opportunities for training and growth.

Social Events: Team-building activities and social events.

On-Site Amenities: Free gym and pool access.

Annual Bonus Scheme: Rewarding your hard work and dedication.

Join us and be a part of a team that values your expertise and supports your professional growth. Apply now and take the next step in your career with Constructive Software!