About Us

The Boathouse Group is a collection of unique and iconic hospitality venues located in picturesque locations around Sydney and on the NSW Central Coast, Australia. We offer dining, accommodation, weddings, events and homewares. Our vision is to create the most iconic collection of venues through family culture and exceptional hospitality. We do this through high quality products and ingredients, as well as offering a fun and genuine service along the way. We have always aimed for our venues to be the heart of the community and provide a classic Australian hospitality experience. Our values guide our behaviours and how we build trust with our guests, community and with each other.

About the Roles

We are on the lookout for a Full time Assistant Venue Manager and Casual Team Leaders to join our team at the iconic Manly Pavilion Precinct.

The Assistant Venue Manager will support the General Manager and lead the team at the Manly Pavilion Precinct. They are responsible for leading the venue team to ensure amazing customer service, a best in class experiences and to maintain a great team culture. In this role you will be responsible for :

People management practices including recruitment, onboarding, training and development for the Front of House team;

Food and beverage standards and customer experience at the Espy;

Delegating roles and duties to the FOH team members as per service requirements;

Ensuring the delivery of exceptional customer service to guests at all times in accordance with The Boathouse Group’s standards;

Ensure the overall cleanliness, maintenance and presentation of event areas is to a very high standard.

Team Leaders are responsible for the day to day service of the venue, ensuring that their team delivers an exceptional experience to guests. They also:

Lead the team in a positive and effective manner to ensure productivity, motivation and teamwork are always maintained at a high standard;

Ensure consistent and constructive communication is held between the kitchen and FOH team to manage guest expectations and maintain excellent customer service;

Monitor the efficiency of staff labour;

Ensure the overall cleanliness, maintenance and presentation of FOH areas is to a very high standard.

Team Leaders will be paid as Casual under the Award + Superannuation.

About you

To be the perfect addition to The Boathouse Group, you will have prior experience in a comparable role within a hospitality business where you’ve used your good time management and organisational skills and shown excellent leadership. You’ll also:

Be highly professional and customer oriented;

Have people management skills which are developing;

Be confident, calm and approachable;

Be motivated to continue growing and developing your career with an excellent business;

Hold a valid RSA and First Aid certificate, or willingness to obtain;

Be available to work on nights and weekends.

About the Process:

Apply now with your CV and a cover letter telling us a little bit about yourself and why you are the perfect fit to join our incredible team.