We have partnered with a leading non-bank lender known for their innovative financial solutions and exceptional service to customers. With a strong presence in the Australian market, this organisation offers a dynamic and inclusive culture, guided by forward-thinking leadership and real career development opportunities.

We are seeking a Customer Service Team Leader to join their Asset Finance division. This is a permanent role managing a team of four in a fast-paced, customer-centric environment. You’ll be responsible for managing and coaching staff, supporting development, managing escalations, improving processes, and ensuring customer satisfaction remains at the forefront of everything the team does.

Key Responsibilities

• Lead and support a team of 4 Customer Service Officers, ensuring tasks are completed accurately and on time.
• Manage escalations and ensure service delivery excellence across all client touchpoints
• Foster a collaborative and accountable team culture through mentoring and coaching
• Identify and implement process improvements to enhance customer outcomes and team efficiency
• Oversee daily workflows and team KPIs, ensuring compliance and accuracy
• Maintain and update internal processes and procedures

About You

• Previous leadership experience in customer service within asset finance, lending or mortgage services
• Confident communicator with a solution-focused mindset
• Comfortable with coaching, performance management and handling challenging conversations
• Passionate about delivering outstanding customer experiences and developing high-performing teams

What’s on Offer

• Permanent opportunity with a competitive salary – $100,000 + Super
• Work with a respected and growing non-bank lender
• Excellent internal culture with a focus on development, leadership and innovation
• Convenient Sydney CBD location with flexible hybrid work arrangements

How to Apply:
Apply now or reach out for a confidential discussion. This is a fantastic opportunity to make your mark and grow your leadership career within financial services.