• Salary up to $95K + Super
• Erskine Park location
• Hands on Leadership role

About the Company
Our client is a well-established, rapidly expanding Australian-owned manufacturing business, supplying innovative solutions across the commercial, residential, and civil markets. With a strong presence in both local and international markets, they pride themselves on quality, service, and continuous improvement.

About the Role
Reporting to the National Sales Manager, the Customer Service Team Leader will oversee the daily operations of the customer service department. You’ll be responsible for maintaining exceptional service standards, mentoring and developing your team, and driving continuous improvements in service delivery through innovation and strong stakeholder relationships.

Your Duties

• Lead and manage the day-to-day operations of the customer service team
• Coach, train, and develop staff to ensure a high level of service excellence
• Use data and systems (CRM and in-house ERP) to identify trends, improve processes, and present improvement strategies to senior management
• Foster strong working relationships with internal teams and external stakeholders
• Stay across industry trends and customer service innovations to drive best practices

Skills and Experience

• Proven experience in a similar leadership role within customer service
• Minimum 5 years’ experience in a customer service-focused environment
• Background in manufacturing or product-based industries is highly regarded
• Strong commercial acumen and problem-solving skills
• Confident communicator with a proactive approach to service and team development
• Valid Driver’s License (car) required

How to Apply
If this sounds like you, click APPLY NOW!!