About the Role

We’re seeking a detail-oriented Operations Coordinator to join our team in Melbourne. This is a varied role ideal for someone who enjoys working across operations, administration, and accounts. You'll support field staff and management with daily coordination tasks while also assisting with basic bookkeeping.

This hybrid role allows you to work from home, with occasional onsite attendance as needed to support the business.

We’re looking for an experienced professional with a strong understanding of operational coordination within a trade-based environment. This role requires someone who can step into the position with confidence and minimal guidance. You'll be comfortable managing job scheduling, client communications, and financial processes using established systems and procedures.

This is a great opportunity for someone who thrives in a structured but fast-paced setting and takes ownership of their responsibilities from day one.

Key Responsibilities

Job Scheduling & Coordination

Use of ServiceM8 or similar job management software to handle incoming enquiries, create and manage work orders, and ensure timely scheduling of technicians.

Actively manage job bookings and scheduling, ensuring field staff are organised and supported throughout the day.

Financial & Payroll Management in Xero

Handle daily accounts tasks including reconciliation, invoicing, and payment tracking using Xero.

Manage full payroll functions within Xero, including timesheets, pay runs, super, and leave.

Customer & Supplier Liaison

Be the first point of contact for incoming calls, ensuring a professional and service-oriented approach at all times.

Liaise with suppliers and clients to support quoting, updates, and general coordination needs.

Operational Support

Work closely with both management and field staff to keep tasks on track and maintain workflow efficiency.

Assist with internal process management and reporting as needed.

What You’ll Need

Proven experience using Xero, including payment reconciliation, invoice follow-ups, and comprehensive understanding of payroll processing. Please ensure your resume reflects these skills.

Confidence in using ServiceM8 or similar job management software for managing workflows, including managing enquiries, job scheduling, and invoicing in a trade services setting.

Experience working in the operations of a trades-based business.

Strong verbal and written communication skills, with a track record of high-quality customer service in fast-paced environments.

Proactive work ethic and reliability, with the ability to work autonomously and make informed decisions when required.

Why Join Us?

Hybrid working arrangement – work from home with occasional site visits.

Friendly, down-to-earth team culture.

Varied, hands-on role with plenty of responsibility.

Competitive salary and long-term growth opportunity.

Convenient Melbourne location.

If you’re looking to progress and expand your career in operations in the industry, this could be a great next step. We're looking for someone who can confidently step into the role and contribute effectively to the ongoing and planned operations of the business.s

If you’re after a position that offers flexibility, variety, and a supportive team environment — we’d love to hear from you.

Click 'Apply Now' and send through your resume and a brief cover letter.

We kindly advise that shortlisting will focus on candidates whose experience closely aligns with the key requirements outlined above.