Position Overview:

We are seeking a proactive and highly organised Dental Lab Coordinator to join our

growing team in Melbourne. This role combines front-of-house reception duties with the

coordination of daily laboratory operations, inventory oversight, and client support. The

successful candidate will play a critical role in ensuring the smooth and professional

functioning of the lab.

Key Responsibilities:

Reception and Client Liaison:

- Serve as the first point of contact for clients and visitors, providing a professional and

welcoming experience.

- Answer and manage all incoming phone calls and emails promptly and courteously.

- Schedule appointments, courier pickups/deliveries, and maintain effective communication

with dental practices.

Job Coordination:

- Receive, log, and allocate incoming cases to the appropriate technicians.

- Monitor job progress to ensure timely completion and high-quality standards.

- Liaise with dentists and technicians to clarify case details, prescriptions, and turnaround

expectations.

- Maintain accurate job tracking, schedules, and records.

- Manage the dispatch of completed cases to clients.

Inventory & Stock Management:

- Oversee and manage laboratory inventory, ensuring appropriate stock levels for daily

operations.

- Conduct regular stocktakes and maintain accurate inventory records.

- Coordinate the ordering and restocking of materials, supplies, and office items.

- Manage distribution and tracking of goods and materials sold to clients, including

packaging, labelling, and dispatch.

- Monitor usage and shelf-life of materials, ensuring compliance with health and safety

regulations.

Laboratory Organisation:

- Maintain cleanliness, order, and organisation of the lab and front-of-house areas.

- Support administrative duties such as data entry, filing, invoicing, and system updates.

- Assist the lab manager and technical team with general operations and support tasks.

Required Skills and Attributes:

- Experience in a dental laboratory, dental reception, healthcare, or stock/inventory control

role (preferred).

- Exceptional organisational and multitasking abilities.

- Strong verbal and written communication skills.

- Attention to detail and accuracy in record-keeping.

- Proficiency in Microsoft Office (Word, Excel, Outlook); experience with inventory or lab

software advantageous.

- Positive, proactive, and professional demeanour.

Position Details:

Location: Melbourne, VIC

Employment Type: Full-Time (Monday – Friday)

Hours: 8:30 AM – 5:00 PM (some flexibility may be required)

Remuneration: Commensurate with experience and qualifications