This role provides the highest quality customer service and support by being the critical linkage between our valuable customers and employees and working in a fast paced environment. Key responsibilities include coordination of customer bookings and job allocations, dealing and resolving with specific customer issues, liaising between customers and on site employees and franchisees, invoicing and payment coordination, tracking and following up debtors, organising freight quotes and shipments and other general administration duties. In addition, assistance with marketing, customer acquisition, monitoring of patents, distribution of monthly performance updates and assisting with training, development of new and existing employees and general support for the management team would also be in scope. Overall, this role is the glue between customers and the organisation providing support in across many areas of the business to help create an efficient and effective working environment, supporting the growth plans of the business.