The Grout Guy is looking for the right candidate to work with our current team at our Grout HQ in Landsdale. The Grout Guy is a fast-growing business currently operating in Perth, Melbourne, Geelong, Sydney, Adelaide and Brisbane metro areas. We take pride in our excellent customer service, efficiency and a positive work environment. We are a passionate and enthusiastic team, striving to provide a quality service to our customers and to be the best within our industry. This role will require availability from 6:00 am to 2:30 pm or 8:00 am to 4:30 pm.

Reporting to the Chief of Staff, the successful applicant will:

• Answer incoming customer enquiries from various platforms
• Schedule customer quotes and jobs for The Grout Guy team
• Competently guide customers through The Grout Guy processes
• Efficiently adjust Grout Guy schedules as required and often with time pressures in place
• Work with Salesforce and other IT systems
• Work within a busy, high volume, fast-paced environment
  

Our ideal candidate will have the following skills and attributes:

• An excellent phone manner and interpersonal skills
• Exemplarily customer service skills
• Previous scheduling experience
• Be able to work well within a team environment and be able to effectively support and communicate appropriately with other team members
• Be able to prioritise tasks and work well under pressure
• Have a positive attitude and be a reliable employee