Job description

Nu Style Shutters specialises in Home IMPROVEMENT products such as Roller Shutters, Outdoor Blinds, Security Door, Window Screens and Louvre Shutters.

We are looking for a Customer Service & Sales Scheduling Coordinator with a bubbly character to join our current fast-growing business with the willingness to learn HOW WE ROLL!!

About the role

• Attention to detail and sound judgment are key requirements for this role, enabling effective handling of customer enquiries, scheduling, and ensuring a seamless in-home consultation process.

• Manage large amount of inbound and outbound calls in a timely manner.

• Handle incoming phone calls and internet enquiries, converting them into qualified appointments for our Sales Consultants by following the Nu Style Shutters communication process

• Schedule sales appointments to time slots and assign them directly to the Consultants.

• Maintain internet lead database by verifying and updating information (E.g., contact log).

• Provide information on products by answering questions from customers (training will be provided on product knowledge).

• Build sustainable relationships and engage customers by going the extra mile.

• Attend to training sessions to improve knowledge, skills, and abilities as and when required.

• Maintain office equipment operational by following established procedures and to report any malfunctions.

• Provide administrative support as and when required.

• Assist in general maintenance and cleanliness of upstairs kitchen areas.

Successful applicants must have:

Previous experience in a customer support role (desirable).

A positive and friendly can-do attitude.

Professional communication skills both verbal and written – must be fluent in speaking and writing English.

Customer focus and adaptability to different personality types

Be able to work in a team while also being able to work autonomously

Ability to multitask, time-manage and prioritise work

Pay attention to detail

Intermediate computer skills

What’s in for you!

Monday to Friday role

Superannuation is paid in addition to your wages

All training will be provided to become a Nu Style Leads Generator & Customer Service Professional.

Career growth

Fantastic support from the staff to become a part of the ‘Nu Style Family’.

Staff Parking

If you are self-motivated, well organised, enthusiastic and looking forward for an opportunity to join our successful business and be rewarded with attractive rates and growth opportunities, APPLY NOW!!!

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