Are you passionate about delivering exceptional patient/client experience?

Are you ready to take the next step to advance your career? If you are highly self-motivated, ambitious, proactive and love a challenge, this could be the role for you!

Medical experience is not mandatory but preferred.

About us

Health First Group was founded in 2016 and we are now one of the leading allied healthcare providers with multiple clinics Australia-wide. We take great pride in being a collective of experienced allied health practitioners who value supportive connections and relationships with our clients.

About the role
We are looking for a Practice Manager to join our Gladstone clinic to improve structure, and assist with growing the clinic. In this role you will manage the Admin Team and support our Allied Health Professionals. Reporting to the National Admin Manager you will be responsible for dealing with all day-to-day operational requirements of running a professional Allied Health Clinic.

Full Time position, must be available Monday to Friday, between 7am - 6pm.

Responsibilities include, but not limited to:

Demonstrate leadership skills

Management and supervision of the Admin team

Effective management and meeting of KPIs and business goals at a clinic level

Ensuring that administrators follow correct procedures

Banking of funds collected

Provide exceptional customer service

Following up on ageing debts and collecting payments

Rostering your Admin team and overseeing leave requests

Be involved in performance reviews

Training of new administrators

Develop and maintain effective collaborative, partnerships and strategic
alliances with key external stakeholders

Implementing new policies, procedures and manuals

Ordering equipment and consumables

Managing third party accounts and Workcover

Complaints management

Preparing financial and patient reports as required

Drive product sales

What you will bring to the role

Administration certification or 4 years of experience in a similar management position (reception/medical)

Passion for providing excellent service

Ability to execute tasks proficiently and in an organised manner

Positive attitude towards business growth and a willingness to learn new aspects of the business

Attention to detail and high level of proactive self-motivation

Strong communication both written and verbal with desire to effectively follow up patients

Current computer skills including G-suite (advantageous)

Flexibility and adaptability to changing workloads

Ability to prioritise and organise, with attention to detail

Ability to work cooperatively and independently

Current Valid Driver's Licence

We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. If you have the relevant skills or experience and are interested in taking the next step in your working life, apply today!