About Us:

Northside's largest orthopaedic practice, based in Chermside, our practice has been established for over 25 years and is comprised of 10 orthopaedic surgeons, a team of hand therapists, physiotherapists, clinical nurses, and podiatrist.

We are a bustling and energetic practice that focuses on delivering high quality customer experience and service.

We pride ourselves on creating a compassionate environment for both our patients and staff. We are looking for a Practice Manager who shares these values and is ready to lead our team with positivity, professionalism and purpose.

About the role:

We are currently seeking a highly organized, proactive experienced Practice Manager to co-ordinate daily operations of our busy practice and ensure smooth, efficient, and compliant functioning.

The Practice Manager role is part of a team of management responsible for all business aspects of the practice.

Previous experience of managing a large medical specialist practice is essential, experience in Orthopaedics practice management is an advantage.

In this position you would be is responsible for overseeing the day-to-day operations of the practice to ensure high quality customer service is maintained as well as positive culture in the workplace for our staff. Your day would also be working closely with a management team to cover HR, Theatre billing, Medicolegal, IT management, Marketing and other office maintenance responsibilities.

The successful applicant needs to be able to manage the practice independently but also work within a management team to achieve success across all aspects of the practice as a whole.

Experience and understanding of computer programs such as Word, Excel, Outlook and a medical program such as STAT or Genie is essential, as well as an advanced understanding of the Medicare and Health fund system is required.

Key Responsibilities:

Management of day-to-day administrative operations

Staff rostering for all staff, managing leave and changes to rosters to cover clinics

Maintenance of room allocation for doctors and allied health

Maintenance of standards in the practice

Overseeing staff management of doctors’ consulting sessions and theatre

Overseeing staff management of all incoming and outgoing correspondence

Oversee and liaise with administrative staff regarding management of daily tasks

Oversee and manage offsite work from home typing pool

Liaise with doctors, financial controller, other office managers regarding issues that are relevant to their positions

Manage and assist staff with workload allocation when required

Management of patient complaint responses for staff and doctors

HR

Overseeing all staff management

Production and supervision of job descriptions for each staff member

Scheduling and conducting performance reviews

Maintaining positive culture in the workplace

Ongoing staff training with changing/evolving policy and procedures

Recruitment when required

Medicolegal

Overseeing Medicolegal team to assist with management of requests, production of reports, proofing, quoting and invoicing of requested reports

Theatre Billing

Assist secretarial staff with theatre quoting

Management of theatre billing for doctors and surgical assistants when required

IT

General day to day operation of the Practice computer system, including liaising with external IT manager.

IT planning with external IT manager when required

Liaise with external Dictation manager when required for maintenance and issues

Manage issues with online radiology viewing - when required

Liaise with phone system provider with issues and upgrades when required

Ongoing management of Teams/ Website/ Email subscriptions

Marketing

Management of practice marketing – Website, GP engagement.

Office maintenance within the management team

Liaising with Graphic Designers and printers for all company branded needs.

Assist with the organisation of all social functions when required

Assist with management of overall practice allocation of schedules

Assist with management of allied health providers

Other general running when required

Assist with management of Fellowships

Assist with applications of agreements with external parties eg. Workcover tenders, Lease agreements.

Manage yearly medical students to the practice

Assist with management of building issues

Liaise with hospitals management when required

Experiences and Attributes

Minimum of 3 years of experience in a medical leadership role in a large health care setting.

Strong leadership, communication, and organizational skills

Proficient in medical software programs and general IT management knowledge

Excellent knowledge of healthcare regulations, medical billing, and practice operations

Strong problem-solving skills

Excellent written and oral communication skills

Professional presentation

Ability to multitask and remain calm under pressure in a fast paced environment

Willing to work as part of a team at every level.