RMS Training (Richards Mining Services Pty Ltd) commenced operation in 2001 and is WA's premier training provider for the Mining, Civil Construction and Transport industries.

We are seeking applicants to fill a job share position in reception where they will be the first point of call for our customers The successful applicants primary role will be to respond to clients either over the phone or face to face to answer queries and provide information on courses, and provide directions to online booking. This role will be sales focused to new clients and will also be responsible to maximise upsell opportunities to existing clients.

We are seeking two persons to fulfil 4.5hrs a day working the hours of 8am - 12.30pm or 12.30pm - 5pm.

Depending on candidates, flexibility could be an option to work either morning, afternoon or alternating shifts

This role is a busy fast paced role with phone management being the predominant responsibility.

Key attributes for this position will include:

Ability to manage multiple calls at once

Proven sales knowledge and selling skills

Strong knowledge of Microsoft Office suite

Excellent telephone manner

Strong communication skills

Proven initiative and problem solving skills

Ability to work in a fast paced team environment

Be a quick learner and understand the courses we sell

Ability to increase hours to cover sick leave or annual leave would be well regarded

The Sales Administrator will be required to:

Present, promote and sell our training courses using solid arguments to existing and prospective customers

Establish, develop and maintain positive business and customer relationships

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Process EFT and cash sales transactions

Maintain administration of client profiles in Axcelerate (Student Management software)

Onboard corporate clients to the Corporate Client Portal to facilitate self booking

Respond to customer requests for course information

Complete daily administration tasks

Utilise problem solving skills in meeting customer demands for scheduling of courses

If this sounds like the opportunity you are looking for, further information can be obtained by contacting:

Merryn Richards via email :
[email protected]
For further information, please contact 9400 7500.

Richards Mining Services Pty Ltd
Joondalup WA 6027
PH: (08) 9400 7500