Coreserve Australia: Leading the way in Facility Services Across Multiple Sectors

Coreserve Australia acquired Keith's Food Equipment Repairs in 2023, which provided our business with a base in SE QLD and a team of food equipment technicians.

Coreserve Australia prides itself on delivering quality service and innovative solutions that meet and exceed client expectations. The company’s commitment to excellence has positioned it as an industry leader, underpinned by a dedication to robust operational practices and customer satisfaction.

One of the critical roles supporting this ambitious growth trajectory is that of the Service Coordinator Office Manager. This position is pivotal in controlling and delivering the daily schedule for our team of catering and refrigeration technicians, ensuring that the company meets its financial and quality targets while effectively servicing a diverse and extensive client base.

A Role of Responsibility and Reward

The Service Coordinator office manager will face a challenging yet rewarding role, responsible for scheduling upwards of 150 service jobs each week. This requires an individual with exceptional organisational skills and a keen understanding of multi-job scheduling. Experience in Catering Equipment Repairs is advantageous, providing the context necessary for managing a large volume of service requests.

Key responsibilities of the Service Coordinator include:

Understanding Jobs and Prioritising: Effectively scheduling service jobs while considering location and priority is fundamental to maximising efficiency and customer satisfaction.

Scheduling Technicians and Subcontractors: Coordinating a team of skilled technicians and external subcontractors is vital for operational success.

Meeting Financial and Quality Targets: The role involves developing schedules that align with financial objectives and maintain service quality standards.

Daily Schedule Management: Each day will conclude with closing off the schedule, followed by daily invoicing to ensure timely and accurate payments.

Communication and Coordination: The Service Coordinator must alert the helpdesk team to urgent follow-up actions, such as parts procurement and obtaining quotes, all while monitoring email inquiries.

Utilising Simpro: Raising and logging service requests using the Simpro system is a crucial aspect of the role, and candidates with existing knowledge of this software will have an edge, although training will be provided.

The Ideal Candidate

Coreserve Australia is seeking a well-organised, outgoing, and collaborative all rounder that is ready to lead and grow the team with a strong geographical understanding of SE Queensland. The ideal candidate will have practical experience in scheduling, demonstrating the ability to juggle numerous tasks while remaining focused on achieving set KPIs.