Office & Administration Manager

Are you an experienced and organised individual with a passion for managing office operations and administration? Do you thrive in a dynamic work environment and have excellent leadership and communication skills? If so, we have an exciting opportunity for you to join our growing Bathroom Repairs & Other Tiling services business as an Office & Administration Manager.

About Us:

Our business is a well established business providing exceptional service to a large client base across Queensland. We are committed to delivering exceptional products, superior customer service, and innovative design solutions. As an Office & Administration Manager, you will play a crucial role in ensuring the smooth functioning of our office and supporting the overall success of our operations.

Responsibilities:

Oversee day-to-day office operations, including managing administrative tasks, maintaining office supplies, and ensuring efficient workflow.

Management of Administration & Customer Service staff.

Develop and implement administrative policies and procedures to improve operational efficiency and optimize office productivity.

Coordinate and schedule meetings, appointments, and travel arrangements for the management team.

Management of complaints & dispute resolution.

Handle incoming calls & outgoing calls, emails, and correspondence, and provide exceptional customer service to internal and external stakeholders.

Manage and maintain accurate records and documentation, including employee files, financial records, and inventory management.

Collaborate with cross-functional teams to streamline communication and enhance operational processes.

Support HR functions, such as recruitment, onboarding, performance management, and employee relations.

Assist with financial tasks, including accounts receivable, expense tracking, debtors, and invoice processing.

Contribute to the development and implementation of strategic plans and initiatives to drive business growth.

Scheduling of jobs and organising of technician & consultants schedules & appointments.

Requirements:

Proven experience in office management, administration, or a similar role.

Strong organisational and multitasking skills with excellent attention to detail.

Exceptional verbal and written communication abilities.

Proficient in Microsoft Office Suite and other relevant CRM software applications.

Demonstrated ability to prioritise tasks and meet deadlines in a fast-paced environment.

Excellent interpersonal skills and the ability to collaborate effectively with diverse teams.

Proactive problem-solving skills and the ability to make sound decisions.

Knowledge of HR processes and procedures is a plus.

Experience in the construction / trade or home improvement industry is desirable.

How to Apply:

If you are ready to take on this exciting challenge and contribute to the success of our bathroom company, please submit your resume, along with a cover letter highlighting your relevant experience and why you are the ideal candidate for this position.

Note: Only shortlisted candidates will be contacted for an interview.

Join our team and help us create beautiful bathroom spaces that exceed our customers' expectations. We look forward to hearing from you soon!