Are you a tech enthusiast with a friendly, can-do attitude who loves solving technical problems and helping people? Do you thrive in a fast-paced, customer-focused environment? Our client, a fast-growing IT services company, is looking for a Level 1 Engineer to provide first-level technical support to various clients in Australia. This entry-level position is perfect for someone who is passionate about technology, enjoys problem-solving, and thrives in a fast-paced environment. The role will primarily be a customer-facing position so a real “people person” personality is important.

About our Client

This expanding IT services provider operates across several states in Australia, delivering tailored support and strategic solutions to clients in a variety of industries. They’re known for building strong, long-term partnerships and taking a genuine, people-focused approach to service delivery. With steady growth and increasing demand, particularly in WA and QLD, they’re now looking to grow their support team while continuing to uphold their high standards of customer care. The business also fosters a positive and flexible work environment, with a strong focus on staff wellbeing, development, and work–life balance.

Who Are We Looking For?

IT support isn’t just about providing technical support – it’s about ensuring smooth operations, and minimising downtime which is essential in maintaining business continuity. As the new Level 1 Engineer, you will take ownership of providing great first-level technical service and building lasting relationships with clients. Ideally, you’ll have:

Bachelor's Degree in IT-related field or a TAFE equivalent.

Strong interpersonal and communication skills with a bubbly personality.

Excellent work ethic and a proactive approach to problem-solving.

Basic understanding of computer hardware, software, and networking concepts.

Ability to work independently and as part of a team.

Strong organisational skills and attention to detail.

Willingness to learn and adapt to new technologies and processes.

Previous experience in a customer service or technical support role is a plus.

What’s in It for You?

It’s not just about work – it’s about growth, balance, and making an impact. In return for your skills and enthusiasm, you’ll enjoy:

Competitive salary.

A supportive, collaborative, friendly team culture that values your contributions.

Impactful work – Opportunities to introduce workflow improvements and make your mark on how things are done.

Career development – Long-term growth and progression pathways as the company continues to expand.

Fit to work program.

Key Responsibilities

In this role, your key responsibilities will include:

Provide first-level technical support to clients via phone, email, and on site.

Troubleshoot and resolve level 1 hardware, software, and network issues.

Assist with the setup, configuration, and maintenance of IT equipment.

Document and track issues using our ticketing system.

Collaborate with Level 2 and Level 3 engineers to escalate and resolve complex issues.

Maintain a positive and professional demeanor while interacting with clients and team members.

Participate in ongoing training and development to stay current with industry trends and technologies.

Note: Please do not call the switchboard number or send an email regarding this position. This advertisement provides all relevant information, and candidates who canvass directly will be excluded from consideration.