We are seeking an exceptional hands-on and relationship-focused full-time Building Manager for Quattro Apartments in Spring Hill.

In this pivotal role, the successful candidate will leverage their passion, initiative, and strategic acumen to ensure the delivery of an exceptional product for our short-term guests, residents and owners. The ideal candidate will possess prior experience in Hotel, Building, Facilities or Property Management with the ability to work autonomously. In addition to building management, this property operates a small short-term letting pool of 12 apartments that will be managed by the successful candidate.

The Company

At Prestige Residential, we are focused solely on the management of prestige residential apartments and townhouse complexes with growth throughout South East Queensland. We are a dynamic, positive team committed to the consistent delivery of superior levels of service to optimise the returns of residential apartment investors and enhance the lifestyle of residents within our complexes.

Integrity, reliability and professionalism are at the heart of everything we do, supported by an unwavering attention to detail and personalised service unmatched in the industry. Our aim is to engage driven and passionate people who are experts in their field, if this is you, we would love to hear from you.

About the Role

Monday to Friday, 8.30am - 4.30pm

Available to attend to after-hours emergencies

Provide first class end-to-end building & facilities management services to the building, body corporate, and its residents

Liaise with Guests, Owners, Residents, Strata Manager, Executive Committee and Contractors to maintain the building and its facilities to a world-class standard

Contractor management

Arrange repairs and maintenance

Create, maintain and oversee on-going service and preventative maintenance schedules

Proactive identification and rectification of building items requiring attention

Ensure by-law compliance

Attend scheduled Body Corporate Committee Meetings

Present quarterly Building Manager's Reports to the Body Corporate Committee

Provide guidance and advice on annual expenditure and budgets

Ensure compliance with WHS legislation

Greet guests with a warm and welcoming demeanour

Assist guests with phone and online reservations, check-in and check-out procedures

Handle guest enquiries, requests, and special arrangements

Provide information about hotel facilities and local attractions

Ensure accurate billing and payment processing

Address and resolve guest concerns promptly and professionally

Collaborate with other departments to meet guest needs

Assist owner-occupiers and rental tenants with their building-related queries

Arrange repairs and maintenance to apartments and common areas

Ordering of linen and guest amenities

About You

Sound knowledge and/or experience providing high quality Building Management services

Understanding of the Body Corporate and Community Management Act

5 Star customer service skills

Proficiency in using hotel management software (training provided)

Proven organisational and time management skills

Strong analytical and problem solving abilities

High level administration skills

Ability to maintain confidentiality and act with professionalism at all times

Motivated and confident working autonomously

Excellent written and verbal communication skills and ability to liaise professionally with all stakeholders

This role would suit a Building Manager with short-term letting experience or hospitality professional looking to take the next step in their career!

If you possess a passion for customer service and performance excellence then this role is for you and we want to be a part of your journey - Click Apply!