Due to continued growth, we are seeking an experienced Onboarding Manager for our Building Management division with proven expertise to join our Facilities Management team.

Reporting to the Head of Building Management (NSW), your role will involve:

Delivering the onboarding process for new buildings, including the full setup to sites across the Sydney Metro portfolio, including but not limited to:

MYBOS data setup and implementation

Documentation collection, review, gap analysis, upload and setup

Site processes setup and implementation

Asset register creation

Planned Preventive Maintenance (PPM) schedule creation, gap analysis and tendering

Finalisation of onboarding and transfer management to the assigned building manager

Developing, implementing and updating tailored onboarding plans

Contractor and vendor compliance management

Auditing existing sites for consistency

Assisting the projects and the senior leadership team

Replacement of building managers when on leave

You will be passionate about getting things done consistently to a high standard on every service delivery, present well, and you will love a challenge to use innovation, training, systems, and hard work to deliver exceptional results to our clients.

The role includes working with key internal stakeholders on both client and company sides, external contractors, and the wider group facilities team.

This is a full-time, permanent role, the hours of work are Monday to Friday 7am to 4pm; however, these hours can be negotiated for the right candidate.

A strong career progression pathway will be provided to the successful applicant, along with support from administration staff and the operations manager.

What expertise are we looking for?

A minimum of 3 years hands-on facilities/building management experience with a strong focus on onboarding new team members and new strata/commercial sites, or 3-5 years in a project management, hospitality management, or customer service comparable role.

Experience in developing and implementing onboarding strategies for diverse property portfolios.

Understanding of the unique requirements and regulations for onboarding new strata and commercial properties.

A genuine passion for customer service with the ability to build positive rapport with residents, contractors, and strata committees.

Highly organised with the ability to track competing priorities, due dates, with a high level of accuracy and attention to detail.

High-level ability utilsing workflow management software including task and project management and collaboration platforms.

Have a great phone manner and be able to communicate with ease and accuracy on the phone, in email, and in-person.

Be a positive, can-do person with the ability to have input on business systems and processes.

Ability to work autonomously and also in a remote team environment.

Technologically savvy, able to work with our systems (Google Suite/MYBOS/BuildingLink/StrataMax etc.).

Have a current driver's license, vehicle, and be a competent driver.

Who are we?

Synergy is a family-owned and operated property services company specialising in the delivery of integrated facility services to a diverse range of customers across commercial, education, finance, health, and strata property sectors.

Having its original company founded over 30 years ago, we handpick our customer base to ensure we only work with clients who value the quality of service equally to price.

We are constantly looking at how we can do things better, which has resulted in this new opportunity to do what you love, in an organisation making a difference to its clients in the industries in which we operate.

www.synergy-asset.com.au

*To apply, please submit a cover letter with your CV via the prompts below.