An exciting opportunity for an experienced individual to join a reputable NDIS provider

Your new company

Hays are proud to be partnering with a leading NDIS provider in South Australia, dedicated to offering exceptional support services tailored to individual needs. Their mission is to empower clients by providing personalised assistance and fostering a supportive environment. With a team of compassionate and skilled professionals, this organisation is committed to enhancing the quality of life for those they serve. They focus on delivering top-notch service, addressing inquiries and challenges with innovative solutions, and promoting continuous learning and professional growth. Join them in making a real difference in the lives of their clients and contributing to a community where everyone can thrive.

Your new role

As the Client Services Manager, you will work with a reputable NDIS provider to look after a case load of participants. As part of your role, you will lead with empathy, professionalism, and knowledge of the NDIS to provide a positive experience throughout every exchange. This is an exciting opportunity for an experienced individual to showcase and expand on their current skillsets.

Your key responsibilities will include:

• Build and maintain strong relationships with clients, families, and stakeholders.
• Oversee the delivery of NDIS-funded supports and services, ensuring compliance with standards.
• Monitor staff performance, attendance, and ethics, addressing concerns as needed.
• Support participants to achieve their goals and maintain independence.
• Conduct regular audits to ensure compliance with NDIS Quality and Safety Standards.
• Oversee incident management processes and report non-compliance or issues.
• Maintain clear communication with participants, staff, and stakeholders.
• Identify training and skill development needs for staff and arrange relevant professional development.
• Participate in ongoing professional development opportunities to enhance managerial skills.

What you'll need to succeed

• Comprehensive understanding of NDIS legislation, standards, and guidelines.
• Ability to build rapport with clients and understand their individual needs and goals.
• Excellent communication, active listening, and negotiation skills.
• Ability to identify problems, analyse data, and develop solutions.
• Understanding of relevant legislation and regulations and the ability to manage risk effectively.
• Strong organisational and time management skills to effectively manage workload and deadlines.
• Proven experience working in the NDIS sector, with a solid understanding of NDIS funding, planning, and service delivery models.
• Extensive networks and relationships with support coordinators, clients, providers, and other industry stakeholders.
• Self-starter who likes to leave things better than the way you find them.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• Demonstrated experience in managing Supported Independent Living services.
• Knowledge of NDIS regulations and standards.
• A compassionate, empathetic, and person-centred approach to support.
• Valid Australian Driver's licence and reliable transport.
• Current NDIS Worker Screening Check and National Police Check.
• Current Working with Children Check.

What you need to do now

Tanya Murray is currently recruiting this exciting permanent opportunity so if this sounds like the role you have been looking for and hold all the above requirements, apply ASAP via the link.
At Hays, we are dedicated to assisting individuals in finding roles that foster growth, meaningful contributions, and long-term success. We welcome applications from all candidates who possess the skills and experience necessary to excel in this position.