Location: Adelaide, SA
Salary Package: $120k - $130k + Super + Company Car + Bonus
Role Highlights: This role will suit someone who enjoys a mix of strategic thinking, service excellence and day-to-day leadership. It's your chance to lead a well-established branch function, bring clarity and focus, and help a dedicated team deliver outstanding results for their customers.

Role Overview
Reporting to the Branch Manager, you'll take ownership of the service delivery function - covering transport operations, customer service, and a team of account managers managing B2B contracts, relationships and client retention.

You'll guide the team, drive performance, ensure compliance, and bring a strong customer and commercial focus to the operation. With plenty of autonomy and support from a Branch Manager who understands the role inside out, this is your opportunity to make a real impact and grow into future leadership.

Responsibilities

• Oversee customer service delivery, account management, including sales, and transport functions
• Lead a direct team of Account Managers, Transport Manager, and Customer Service Manager
• Manage service delivery KPIs, compliance, and customer satisfaction metrics
• Liaise with Production to ensure smooth flow from collection to delivery
• Identify and drive continuous improvement initiatives across service operations
• Manage budgets, P&L reporting, and operational costs
• Coach, mentor, and develop direct reports to create a culture of accountability, teamwork, and high performance
• Build strong relationships across internal teams and customers
• Drive change initiatives and support national service improvement projects

Candidate Profile
You're a strong, people-focused leader who understands what good looks like in service operations. You've worked in fast-paced environments, managed diverse teams, and enjoy the challenge of creating consistency and structure in complex settings

This could suit someone with experience in: Managed Services, Facilities Management, Commercial Cleaning, Logistics, Automotive, Service Contracts, Operations Management, Contract Management or FM/Service Manager backgrounds.

You're someone who has:

• Led day-to-day service delivery operations
• Experience leading teams through change and building positive cultures
• Experience leading cross-functional teams in service-focused industries - setting up the right frameworks & agreements, what does good look like?
• Strong commercial acumen and understanding of commerical contracts or B2B agreements
• Clear communication, and a calm, supportive & driven leadership style
• A commitment to service excellence and continuous improvement
• Managed P&L, budgets, KPIs, compliance and stakeholder relationships
• Tertiary qualifications in Business or similar are desirable
• Valid Australian driver's licence (Company vehicle provided)

Culture & Benefits
Join a national company with over 50 years of history in Australia who are going through a growth and transformation stage.

You'll join a business investing in its people and operations, and work alongside a supportive Branch Manager who has walked this path before you and values leadership, communication and continuous improvement.

This is a role where you can make your mark and set the foundation for your next leadership step.

• Permanent Full-time Role, Monday to Friday
• Location: Adelaide (CBD region)
• Exciting time of growth and standardisation - be part of building the future success story
• Salary: $120k - $130k + Super + Company Vehicle + 15% KPI Bonus
• Genuine long term career opportunities - including, Branch Manager
• Supportive team environment with national leadership support

Apply
If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD58013. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.