Employment Type: Full-time

ABOUT US

The National Institute of Technology is a progressive and highly regarded vocational education and training organisation specialising in delivering courses in Information Technology, Engineering, Project Management and Business Management.

The National Institute of Technology works with universities and higher education providers such as Murdoch University, Edith Cowan University, Southern Cross University, and Sheridan Institute of Higher Education to provide pathway programs to international and domestic students. We also partner with the Australian Computer Society and Engineers Australia to deliver Professional Year Programs.

We are situated close to Perth CBD, public transport facilities, and cafes. You will work with a friendly, supportive, and progressive team.

To learn more about the National Institute of Technology, visit our website: www.nitaustralia.edu.au

ABOUT THE POSITION

We seek an enthusiastic and committed individual to join our dynamic team in the Receptionist/Administrative Assistant position for our newly opened East Perth campus. This position is for a candidate who pays attention to detail, is people-oriented, has excellent customer service skills, and has an optimistic mindset.

RESPONSIBILITIES AND DUTIES

Deliver excellent customer service to both internal and external stakeholders

Understanding the needs of the internal stakeholders and responding efficiently and correctly

Assist the student services team in providing support to students

Answering the phone, taking messages, and routing calls appropriately

Distributing incoming correspondence mail and dispatching outgoing correspondence mail appropriately

Maintaining the campus in a clean and tidy state at all times

Processing customer payments, including monitoring and recording petty cash payments according to organisational policies and procedures

Attending to student enquiries and referring them to appropriate departments

Coordinating and organising meetings, student orientations, social events, expos, and other activities

Maintenance of student records, filing, and resources

Management of office equipment such as photocopiers

Ordering office supplies, keeping inventory of stock

Providing support to the operations team for various administrative tasks.

SELECTION CRITERIA

Successful applicants will need to:

Have prior reception/operational experience

Be able to handle all situations with professionalism and integrity

Have excellent verbal and written English language skills and be able to communicate with stakeholders at all levels, both internal and external to the organisation

Have excellent customer service, interpersonal and time management skills, and the ability to establish rapport with people from different cultural backgrounds

Strong technical skills: word processing skills, intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Ability to work independently and in a team environment

Eligibility to work full-time in Australia

Must hold or be willing to attain a First Aid Certificate and Fire Warden training.

To apply for this position, submit your resume and cover letter addressing the selection criteria.

Only short-listed candidates will be contacted.