Position Title: Service Delivery Coordinator

Company: WillowBridge Care

Location: Brisbane & Logan, QLD

Employment Type: Part-Time

About WillowBridge Care:

WillowBridge Care is a person-centred disability service provider committed to empowering individuals to live independent, fulfilled, and meaningful lives. We deliver high-quality, responsive support through the NDIS framework, helping participants access the tools, services, and networks they need to thrive.

Position Overview:

We are currently seeking a detail-oriented, compassionate, and motivated Service Delivery Coordinator to join our growing team. The successful candidate will play a vital role in supporting disability services participants to implement their plans, build capacity, and navigate complex service systems. This is a highly rewarding role that requires both strong interpersonal and organisational skills.

Key Responsibilities:

* Promote Willowbridge Care disability services to the market. This may involve delivering presentations to various organizations such as Local Area Coordinators and support groups including participants and nominees.

* ⁠As a Service Delivery Coordinator for Willowbridge Care , you will be part of the management team assisting with managing staff, rostering and liaising with participants and stakeholders.

* Assist participants in understanding and activating their disability support plans.

* Coordinate access to funded, mainstream, and community supports.

* Facilitate service. agreements, manage bookings, and support budget allocations.

* Monitor the effectiveness of supports and regularly review participant progress.

* Prepare documentation and outcome reports for plan reviews.

* Identify risks and implement strategies to mitigate service gaps.

* Build and maintain positive working relationships with participants, families, providers, plan managers, and other stakeholders.

* Promote participant choice and control, advocating for their rights and needs.

* Maintain accurate, timely case notes and administrative records in line with compliance and confidentiality standards.

* Attend relevant training and meetings to ensure continuous professional development.

* Keep up to date with disability operational guidelines and relevant sector changes.

Essential Criteria:

* Minimum 2 years of experience in a similar role within the disability or community services sector.

* Demonstrated understanding of the disability services framework and support coordination functions.

* Strong knowledge of local community resources coordinators and disability support coordinators.

* Proven ability to work with people with disability, including those with psychosocial, intellectual, or complex support needs.

* High level of professionalism, discretion, and emotional intelligence.

* Excellent verbal and written communication skills, including report writing.

* Advanced organisational, time-management, and problem-solving skills.

* Ability to work both independently and collaboratively within a team.

* Qualifications in Social Work, Psychology, Allied Health, Community. Services, or a related field

* Current Australian Driver’s License and reliable vehicle.

* Current NDIS Worker Screening Check (or willingness to obtain).

* Proficient in the use of case management software and Microsoft Office suite.

* Current First Aid and CPR certification (or willingness to obtain).

* Working with Children Check (if applicable).

Desirable Criteria:

* Lived experience or additional language skills.

* Knowledge of trauma-informed practice.

* Experience in culturally safe practice with Aboriginal, Torres Strait Islander or CALD communities.

* Training in mental health or psychosocial disability support.

What We Offer:

* A values-driven organisation committed to making a real difference.

* Supportive and collaborative team environment.

* Flexible work arrangements to promote work-life balance.

* Ongoing training and professional development opportunities.

* Meaningful, impactful work within a dynamic and growing organisation.

Applications Close:

To apply, please submit your resume and a tailored cover letter addressing the key selection criteria to [email protected]