About Us

At Advanced Support Services, we offer individuals the opportunity to pursue a rewarding career in the Disability Support Industry. We believe in making a difference in the lives of individuals with disabilities, and we are passionate about providing the highest level of care and support.

As our organisation continues to grow, we are looking for a proactive and compassionate Client Services Coordinator to join our team and help manage the quality and delivery of our support services.

With us, you will find a supportive environment, ongoing professional development, and the chance to make a real difference. Take the next step in your career with us and become an essential part of our compassionate and dedicated team.

What We Offer

Competitive salary, with Salary Sacrificing options (if requested)

A supportive and inclusive team culture

Opportunities for professional development

Flexible work arrangements where possible, to help you maintain a positive work/life balance

The chance to make a real and lasting difference in people’s lives

About the Role

As the Client Services Coordinator, you will be responsible for making sure our clients receive consistent, responsive, and high-quality services that align with their NDIS goals and individual needs. You will be the link between participants, families, support workers, and allied health professionals in ensuring that care is well-coordinated, client-focused, and meets all compliance and quality standards.

Your Key Responsibilities will be to:

Build strong, trusting relationships with existing and new clients and their support networks

Conduct client onboarding and needs assessments, including risk and safety evaluations

Develop individualised support plans in line with each client's NDIS goals and needs

Manage and monitor support in collaboration with rostering and HR teams

Monitor service delivery to ensure supports are delivered on time and to a high standard

Respond to client issues, changes in needs, or incidents with appropriate urgency and care

Keep accurate client records, progress notes, and incident reports

Ensure all services align with NDIS Practice Standards and internal company policies

Be part of the on-call roster to attend to urgent staffing issues outside of standard hours

Prepare reports, updates, and documentation required for audits and compliance.

Work closely with support workers, team leaders, and allied health providers

Contribute to staff meetings, planning sessions, and service improvement initiatives

Support staff with queries relating to clients’ supports or behaviour management strategies

What We Are Looking For

We are looking for someone who is both people-focused, highly organised and understands the importance of empathy, responsiveness, and quality in service coordination.

To succeed in this role, you will need:

Prior experience in case management, service coordination, or client engagement (ideally within NDIS, disability support, community services, or aged care)

Strong understanding of the NDIS framework

Excellent time management skills and the ability to prioritise and juggle competing demands

Clear communication skills, both written and verbal

Willingness to participate in an on-call roster and respond to out-of-hours queries as needed

The ability to work autonomously while also contributing to a team environment

Willingness to participate in an on-call roster and respond to out-of-hours matters as needed.

Qualifications Required:

Certificate IV or above in Disability, Community Services, Case Management, or a related field (desirable)

Valid Yellow Card (NDIS Worker Screening Card)

First Aid & CPR (or willingness to obtain)

Qld driver’s license;

NDIS Worker Orientation Module Completion Certificate

Current Driver’s Licence and a reliable vehicle