Join Our Team as the NDIS Service Delivery Leader at GCLA!

Are you passionate about making a positive difference in the lives of people with disabilities? Do you thrive in leadership roles that allow you to empower your team while driving meaningful outcomes for participants? If so, we want to hear from you!

About Us

At Gladstone Community Linking Agency (GCLA), we are committed to delivering high-quality, person-centred services to NDIS participants in our community. We take pride in our mission to support individuals with disabilities to achieve their goals and live fulfilling lives. As we continue to grow, we are excited to offer the opportunity for an experienced NDIS Service Delivery Lead to join our dedicated team.

The Role

As the NDIS Service Delivery Leader, you will play a pivotal role in leading and managing our NDIS services. Reporting directly to the CEO, you will oversee the day-to-day operations of the NDIS team, ensuring that services are delivered with excellence and compassion. This role offers the chance to make a real impact by working closely with participants, their families, and our staff to create a supportive and inclusive environment.

Key Responsibilities

Lead and mentor a team of passionate NDIS Coordinators and Support Workers, fostering a culture of high performance and continuous improvement.

Build strong relationships with NDIS participants and their families to ensure that services are tailored to individual needs and goals.

Ensure compliance with NDIS Practice Standards and other relevant legislation, including reporting to the NDIS Quality and Safeguards Commission.

Collaborate with external partners such as allied health professionals, support coordinators, and other service providers to deliver holistic care.

Drive service improvements by seeking participant feedback and implementing innovative solutions to enhance the quality of care.

Manage the NDIS team’s budget, ensuring the efficient use of resources while maintaining high service standards.

Skills and Attributes We’re Looking For

Leadership: You’re an experienced leader who can inspire and support your team to achieve their best.

Customer-Centric: You understand the needs of NDIS participants and are passionate about delivering person-centred services.

Communication: You’re an excellent communicator who can engage with participants, families, staff, and external stakeholders.

Problem-Solver: You thrive in finding solutions to complex challenges, ensuring the best outcomes for participants.

Compliance-Focused: You have a strong understanding of NDIS regulations and a keen eye for detail to ensure services meet compliance standards.

What You’ll Bring

A relevant qualification in social work, disability services, or a related field (minimum Certificate IV in Disability or equivalent).

Extensive experience in leading teams within the NDIS framework and a thorough understanding of NDIS standards and compliance.

A proven track record of building strong relationships with participants, families, staff, and external partners.

Experience in budget and resource management.

Why Join GCLA?

At GCLA, we offer a supportive and collaborative work environment where your contributions are valued. You’ll have the opportunity to shape our NDIS services and lead a passionate team that is dedicated to making a difference in the community. We provide ongoing professional development opportunities, competitive remuneration, and the chance to be part of an organisation that truly cares about its people and the community it serves.

What We Offer:

An inclusive, supportive environment: Work with a dedicated team committed to making a difference in the community.

Opportunities for growth: We believe in continuous learning and professional development to help you thrive in your role.

Competitive salary and benefits: Enjoy a rewarding career while making a real impact on the lives of our clients.

Your Days: In addition to your usual leave entitlements, you will receive 1 Your Day every 6 months.

Flexibility: We understand the importance of work-life balance and offer flexibility to support your well-being.

Ready to Make a Difference?

If you’re ready to lead with passion, drive excellence, and be part of a team that’s transforming lives, apply now to become GCLA’s next NDIS Service Delivery Leader!

To Apply:
Submit your resume and a cover letter outlining your experience and what makes you the ideal candidate for this role. Don’t miss this opportunity to lead with purpose and contribute to the future of quality care at GCLA!

Apply Today!

GCLA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.