Position Summary

As our Service Coordinator (NDIS, VHC, DVA) & Business Development Officer, you’ll manage the coordination of disability and veteran support services while also leading local growth initiatives across Townsville and surrounding regions. You will ensure quality and compliance in service delivery, build strong community and clinical partnerships, and support the expansion of Orange Health Care's presence in Northern Queensland.

This is a dynamic leadership role requiring a balance of care coordination, compliance knowledge, stakeholder engagement, and rostering efficiency.

Key Responsibilities

Care Coordination (NDIS, DVA, VHC):

· Manage participant onboarding, intake, and assessments across NDIS, DVA Community Nursing, and VHC (Veteran Home Care) programs

· Develop and implement individualised support and care plans in alignment with funding requirements and personal goals

· Coordinate clinical, personal, and domestic services in collaboration with GPs, families, allied health, and internal teams

· Ensure documentation and service delivery meet national standards and legislative compliance

· Handle escalations, risk assessments, and critical incidents with sensitivity and professionalism

· Oversee care delivery for participants requiring high intensity supports or complex care

Rostering & Service Delivery :

· Create and manage team rosters aligned to participant needs and program budgets

· Collaborate with HR and operations teams on recruitment and induction of support staff

· Provide ongoing mentoring and support to frontline workers

Business Development & Community Engagement:

· Identify and secure new service referrals through relationships with hospitals, GPs, community groups, and RSLs

· Build and maintain strong professional networks with key stakeholders, government bodies, and referrers.

· Support local marketing initiatives and content development alongside the central team

· Track service metrics, monitor regional KPIs, and contribute to operational planning

· Contribute insights into service expansion opportunities across NDIS and veterans’ programs.

Qualifications & Experience

· Diploma or Bachelor’s in Disability, Nursing, Human Services, Social Work, Business, or related field

· Minimum 2 years of experience in community, disability (NDIS), or aged/veteran care coordination

· Knowledge of NDIS Quality & Safeguarding Framework, VHC/DVA program guidelines, and rostering systems

· Experience coordinating teams, managing care plans, and handling compliance/reporting

· Valid Yellow Card, Blue Card, First Aid & CPR, and current Driver’s Licence with insured vehicle

Desirable:

· Experience in business development or service expansion

· Understanding of Rostering processes and Community.

· In-depth understanding of statutory roles and disability-related legislation (NDIS).

· Exceptional written and verbal communication abilities.

· High level of resilience, empathy, and strong relationship-building skills.

· Experienced in conducting and representing in stakeholder meetings

What We Offer

· Competitive hourly rate under SCHADS Award Level 4.2 above (Based on Experience)

· Flexibility in part-time working arrangements

· Supportive Mangement

· Professional development and leadership growth opportunities

· Make a meaningful difference in the lives of people and veterans in Townsville Region

How to Apply

Send your resume and a cover letter outlining your suitability to:
[email protected]
For more information, contact our team on (07) 4459 4900
Visit us at: www.orangehealthcare.com.au

Only shortlisted candidates will be contacted.
Orange Health Care is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and individuals from all cultural backgrounds.