Details:

Dymocks Education, operating under the Dymocks Tutoring and Talent 100 brands, is part of the renowned, 145 year old Dymocks Group, and aims to be a market leader not only in school tutoring services but also holiday and extracurricular educational programs. This is an exciting opportunity for an educational leader with a vision for excellence and innovation.

About You:

This is a hub manager role that oversees sales and customer service. That means you will be managing the hub site while primarily providing sales support to assist customers in purchasing services from Dymocks Tutoring, and providing post-sales support (aka customer service) to ensure that our valued customers are always delighted with the service they receive. Each hub will be overseen by one hub manager, and you will be responsible for your respective hub.

Your duties will include:

Making customer sales calls

Managing and overseeing your hub centre.

Taking customer service enquiries, including providing support with enrolments and access to online systems

General administration related to sales and customer service

Keeping the hub location well-maintained to represent the brand to current and prospective customers

Collaborating with the team to ensure smooth operations across all locations

Reporting to your Sales manager

Prior experience in sales and customer support is essential.

Criteria include:

A passion for sales

A track record of meeting or exceeding sales KPIs and fulfilling customer needs

Genuine, friendly, vibrant and welcoming personality

Excellent time management and organisational skills

Good written communication skills and a high degree of attention to detail

You will have or need to obtain a current Working with Children Check or equivalent

A high level of proficiency using office productivity software

Understanding of the NSW schooling system (primary and/or high school)

Desirable:

Proficiency in English and Mandarin

Location:

This role will be for our Hurstville Hub. The centre is located across the street from the train station, a walkable distance.

Hours and Remuneration:

This role offers a competitive salary package of $65,000–$85,000 (including super), based on experience, plus quarterly bonuses tied to performance.

Hours of operation are listed, you will be working 20+ hours a week based on a fixed pattern:

Monday to Fridays, 3 pm to 8:30 pm

Saturday and Sunday, 8:30 am to 6 pm

A mix of weekday and weekend e.g. Sunday to Wednesday or Wednesday to Saturday (inclusive)

Hours are negotiable: Part time (20 hours per week) to Full time (38 hours per week)

The business operates during school terms on the same hours as it does in term. Leave is generally limited to school holidays and there is a 3 week mandatory shut-down over Christmas. Hours and days will be discussed in further application stages.

This role is covered by the Miscellaneous Award.

Right to Work in Australia:

You must have the right to work in Australia and provide evidence of this to us.

Applications

Whilst we would love to chat with all applicants we simply do not have time with the number of applicants we receive. Accordingly, DO NOT call to discuss your application. You will receive contact through our recruitment process.

Privacy

By applying for employment with Dymocks Tutoring you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment and offering you employment if you are the successful candidate. Any personal information collected from you will be dealt with in accordance with the Dymocks Tutoring privacy policy which is accessible at: https://www.dymockstutoring.edu.au/privacy-policy