Assistant Operations Officer
Clerk Grade: 5/6
Employment Type: Full-Time, Temporary up to 12 months with potential for Ongoing
Location: Parramatta location with hybrid working
DCS Division: Revenue NSW - Taxes & Grants

About the role

The Tax Debt branch is responsible for resolving debt for Business Taxes, Land Tax and Duties products as well as educating and assisting customers in meeting their ongoing tax obligations.

Do you have debt collection experience and a background in customer service? Are you a critical thinker, with a keen eye for detail and the ability to mentor, coach and develop staff?

If this sounds like you, we have exciting opportunities for you to join our dynamic Business Taxes Debt Team as an Assistant Operations Officer.

Your day-to-day

• Review complex matters and provide professional legislative and procedural advice to customers and staff
• Coach and develop staff, undertake staff quality assurance reviews to identify training needs and uplift capability within your assigned team
• Analyse customer information using external and internal data sources and make appropriate debt resolution recommendations
• Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules
• Contribute to change through continuous improvement and innovation
• Report regularly to team leaders on coaching and development outcomes

To be successful in the role you will demonstrate:

• A positive 'can-do' attitude and ability to develop effective relationships with staff and other stakeholders
• Experience interpreting and applying legislation, policies, and procedures
• Problem solving, analysis and decision-making skills
• Ability to manage competing priorities while maintaining attention to detail
• High ethical standards and a commitment to maintaining confidentiality
• Excellent communication skills and coaching experience
• Professional judgement, sensitivity, and initiative when dealing with customers
• Business, accounting or finance qualifications would be highly regarded.

What we need from you:

Provide an up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Martin De Santi via [email protected]

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 22nd May 2025, Thursday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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