Network Services & Operations Officer

Clerk Grade: 7/8, base salary starting at $106,025 - $117,363 plus superannuation and leave loading
Employment Type: Up to 6-months, full-time opportunity
Location: Hybrid -Sydney CBD, 2 days per week office attendance

About the role:
An exciting 6-month opportunity has arisen for a Network Services and Operations Officer to join NSW Telco Authority (NSWTA) within the Department of Customer Service. In this role you will be responsible for creating and uplifting processes, invoice validation, the provision of subject matter advice, analysis and logistics and managing projects.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

Your day to day:

The role is responsible for supporting the Technology Operations team within NSWTA. This team oversees the operation and management of the PSN 24/7.

You will conduct strategic, targeted and risk-based process audits and activities including comprehensive desktop reviews to ensure adherence to requirements. You will assist with the compilation of weekly and monthly reports, financial reconciliation and reports, activity performance reports relating to PSN operations and implement projects that are run by the division. You will ensure that necessary monthly invoicing, statements of work and adjustments are processed accurately and in a timely manner. Your subject matter expertise will be utilised with the development, implementation and maintenance of budget and financial reporting functions. It is essential that you are able to communicate effectively to provide timely expert advice and support to key internal and external stakeholders.

To be successful in this role:

• Demonstrated ability to meet strict deadlines, organise and prioritise high-volume workloads.
• Extensive knowledge and previous experience using SAP, TRIM, and Power BI
• Experience in financial management and auditing of critical infrastructure projects
• Project management experience managing diverse financial applications across a number of telecommunications programs
• Excellent communication skills and superior customer service skills, with the ability to liaise effectively with a diverse range of people while maintaining confidentiality and exercising discretion.
• Strong analytical and conceptual skills including the ability to analyse and interpret network operations information from different sources to proactively identify issues and formulate strategies to address them.
• Provide financial and administrative support services to ensure financial data captured is of the highest quality and to facilitate effective operations that meets the needs of NSWTA
• Assisting with the development, implementation and maintenance of the budget and financial reporting functions.

Essential criteria:

• Project management experience will be highly regarded
• Experience in financial and/or business management support role with demonstrated commitment to the provision of high-level quality and customer focused services.
• Proven business acumen and understanding of financial concepts and procedures
• Demonstrated experience in the use of Microsoft packages such as Excel, Access, Word and PowerPoint
• Proven problem-solving and analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare reports and deal with challenges creatively.

What we need from you:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Tameeka Beer-Herring on [email protected].

Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 10th June 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process