Client Relationship Coordinator (CRC)

📍 Location: Function PCP Strathfield
🕒 Position Type: Full-Time

About Us:

At Function PCP Strathfield, we’re a wellness studio with a vibrant, purpose-driven community where physiotherapy meets boutique fitness and recovery. With small-group Pilates, strength training, bounce HIIT, and access to saunas and ice baths, we offer our clients a truly integrated path to better health and fitness.

Role Overview:

We’re on the lookout for a bubbly, resilient, and career-driven Client Relationship Coordinator (CRC) to join our team. This is not your average front desk role. You'll be the glue that holds the studio together. From ensuring smooth day-to-day operations to driving lead conversions and supporting marketing campaigns, your impact will be felt at every level of the business.

You’ll be the first face our clients see and the last voice they hear, ensuring each touchpoint is professional, uplifting, and consistent with the Function PCP experience.

Why This Role Is Important:

You'll shape first impressions, guide clients through their wellness journey, and play a vital part in our client retention, revenue growth, and community reputation. Whether you're turning a new enquiry into a loyal member or keeping operations running smoothly behind the scenes, your work will directly influence how we deliver care and how far we can go. This is a high-impact role with strong career potential: the right candidate will be supported and trained for future promotion into Studio Manager, taking on broader responsibilities as the business grows.

Key Responsibilities:

-Daily Operations

Manage daily banking, receipts, and tracking of all appointments

Maintain clinic presentation

Oversee daily admin

- Client Management & Sales

Follow up with new enquiries and convert leads into paying clients

Re-engage members who have paused or cancelled

Update and manage client records, cancellations, reschedules, and aging debts

Take initiative to build rapport with members and offer support

- Marketing & Promotions

Assist in content creation for social media

Help coordinate community engagement initiatives and seasonal offers

Monitor marketing performance and provide creative input on improvements

Collaborate on event promotions and local partnerships

- General Administration

Support internal communications and team rostering

Assist with organising events and workshops

Keep all spreadsheets (clinical, Playground, leads, sales) up to date

Impact of the Role:

Client Retention: You’ll keep members engaged, heard, and cared for: increasing loyalty and reducing churn.

Operational Efficiency: Your organisation keeps the wheels turning so the team can focus on care and delivery.

Revenue Growth: Your sales touchpoints convert leads and enquiries into long-term members.

Brand Strength: Through your tone, professionalism, and follow-ups, you’ll elevate the client experience and our studio reputation.

Qualifications and Skills:

Warm, energetic, and confident communicator

Strong organisational skills and attention to detail

Professional, adaptable, and proactive under pressure

Prior experience in customer service, sales, or fitness/wellness settings preferred

Passion for health, wellness, and boutique fitness is a must

What We Offer:

A supportive, fun, and driven team culture

Ongoing training and professional development

Free physio services and fitness classes

Clear pathway for growth: the right candidate will have the opportunity to progress into a Studio Manager role as the business continues to expand

Regular team events and wellness perks

Bonus incentives for meeting KPIs and contributing to the growth of the studio

Apply Now:

Send your resume and a cover letter to 📧 [email protected] with the subject line:
📝 "Client Relationship Coordinator Application"

✨ If you’re ready to work in a fast-paced, purpose-led studio where your personality and initiative are valued, we’d love to meet you. Join us in helping people move better, feel better, and live better.

Check Out Our Insta: https://www.instagram.com/functionpcp_strathfield/