About Us

DappleCRM is changing how clinics grow, stay compliant, and deliver care.

Built by founders with deep healthcare and software experience, our SaaS platform empowers aesthetic, telehealth, and hybrid health teams to work smarter—not harder. We’re helping modern clinics automate admin, streamline operations, and focus on what matters most: better outcomes for patients.

About the Role

As a Client Relationship Specialist, you’ll be the go-to contact for clients onboarding to DappleCRM. You’ll support the Customer Success team with onboarding milestones, keep data tidy and up to date, and ensure each clinic feels confident and cared for at every step. You’ll work across multiple projects and client accounts, blending customer service, operations, and project coordination.

What You’ll Do

Answer emails, live chat and phone calls about onboarding, next steps, and product support.

Keep our CRM and project tools up to date with accurate, real-time data.

Help execute project tasks aligned to key dates in the implementation plan.

Communicate clearly with client organisations and internal teams.

Coordinate and plan user acceptance testing (UAT) with guidance.

Provide on-site go-live support (occasionally, with the Customer Success Manager).

Maintain a high bar for service quality and client satisfaction.

Nice to Have

A thoughtful, analytical mindset — you love asking “why?”

Strong multitasking and prioritisation skills.

Familiarity with Hubspot and Notion

Experience working with healthcare or cosmetic/aesthetic clients.

Clear communicator who can summarise updates and outcomes for internal stakeholders.

Why Join DappleCRM?

Competitive salary

Fully remote

Work directly with founders who built and scaled healthcare businesses

Apple MacBook, iPad, and full WFH setup

Mission-driven team solving real problems for clinics

Autonomy and ownership — no micromanagement, just impact

The Startup Opportunity

At DappleCRM, you won’t be a cog in a machine — you’ll be building the machine.

We’re an early-stage SaaS company with paying customers, rapid growth, and a product people love. You’ll have direct input into our testing infrastructure, support flows, onboarding process, and even the product roadmap.

This is your chance to do the best work of your career with a mission-led, ambitious team that’s building something meaningful. If you thrive in fast-moving environments, love solving real-world problems, and want to help shape a company from the ground up — we want to hear from you.

How to Apply

Send your CV and a short note sharing why this role is right for you.

Apply via Seek or email [email protected].

We do not work with recruiters. Please apply directly.