Join Brisbane Smiles as Our New Treatment Coordinator!

Are you a people-person with a passion for delivering outstanding patient experiences? Do you thrive in a high-performing team and enjoy helping patients navigate their Dental Treatment journey? If so, Brisbane Smiles is looking for you!

Why Join Brisbane Smiles? Located conveniently in Toowong, we are a top-rated Brisbane dental clinic known for our dedication to exceptional care, patient wellbeing, and cutting-edge technology and treatments. Our team is passionate, our patients are amazing, and our culture is all about making work feel enjoyable and rewarding.

About Brisbane Smiles: We have been providing the best dental experiences to patients for over 77 years! We are privately owned and a family-run business and value a great team culture. Our core values are consistency, growth, a team mindset, passion, excellence and a people-first mentality.

Your Role as a Treatment Coordinator: As a key member of our Reception Team, you’ll be responsible for ensuring every patient receives exceptional service from the moment they check out to planning their future treatments. This role is perfect for someone who enjoys building relationships, has a keen eye for detail and thrives in a dynamic, patient-focused environment. Your day-to-day will include:

• Completing handovers from dentists and oral health therapists
• Checking out patients, including health fund processing and out-of-pocket payments
• Scheduling and coordinating future appointments
• Following up on non-scheduled appointments and managing patient recalls
• Conducting patient care follow-ups
• Preparing and managing treatment consent documents
• Assisting with financial arrangements for treatments
• Answering patient inquiries and providing guidance
• Coordinating complex scheduling, including Anaesthetist and Laboratory Bookings

Who We’re Looking For:

We are seeking a dedicated and enthusiastic Treatment Coordinator who:

• Loves working with people and can engage in meaningful conversations
• Has exceptional attention to detail
• Is passionate about delivering top-tier dental experiences
• Embodies our core values and thrives in a team-oriented environment
• Takes initiative and is eager to contribute to a high-performance team.

What You’ll Need:

• High School Certificate or equivalent
• Experience in hospitality, retail, admin, or customer service (dental experience is a plus but not essential!)

Perks You Can Enjoy:

• Competitive Pay & Performance Incentives: Packages are backed with competitive pay and position-tailored incentive plans offered for long-term team members.
• Growth Opportunities: We support ongoing training and professional development – we champion both your professional and personal success.
• Amazing Team Vibes: Join a fun, collaborative crew that feels more like family and makes every day special. We frequently hold team events, celebrations and all-staff monthly meetings.
• Career Pathways: Want to explore career progression? We are a large clinic with lots of support and opportunities to excel in your career. Mentorship is also available to expand your skillset.
• Work-life Balance: The majority of the team work a 38-hour, 4 day week and the practice hours are weekdays excluding public holidays with no late nights.

Ready to Apply?

If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you! Send your resume and a cover letter to Michele, our Practice Manager, explaining why you’re perfect for this role.

Join Brisbane Smiles and be part of a team that truly makes a difference in patients' lives every day!