Periocare, a leading specialist periodontal practice, is seeking a highly organised and motivated Practice Administration Manager to lead our front office team at Chermside. Reporting to the Business Manager and working closely with the Clinical Manager, you will ensure smooth day-to-day operations, exceptional patient service, and alignment with strategic goals.

Key Responsibilities:

Lead and mentor a team of receptionists and treatment coordinators with a hands-on approach

Oversee front office workflow, including scheduling, patient communication, and appointment coordination

Manage recruitment, onboarding, training, and performance of admin staff

Coordinate admin meetings and maintain effective team communication

Oversee financial transactions, including HICAPS, EFTPOS, billing, and reconciliation

Support compliance activities, accreditation processes, and administrative audits

Manage administration-related IT systems and stock

Coordinate practice events and social media content

Handle patient feedback, compliments and complaints with professionalism

Monitor and audit admin systems and procedures to drive ongoing improvement

Implement and maintain admin procedures that support efficient operations and excellent patient care

Essential Criteria:

Proven experience in dental, healthcare, or medical practice management – or a senior dental support role ready for the next step

Strong leadership, communication, and organisational skills

High attention to detail, with the ability to multitask and prioritise

Proactive, solutions-focused mindset with a strong sense of ownership

Positive, can-do attitude with a passion for patient experience

High level of computer literacy; experience with Ultimo is preferred, but not essential

Commitment to confidentiality and quality patient care

Ability to engage, motivate, and support team members to achieve their best

Why Join Un:

Above award wages

Supportive ownership committed to culture and development

Ongoing learning and professional growth opportunities

Mentoring from experienced leaders

High-quality, patient-focused work environment

Collaborative and supportive team

Full-time position, 4–5 days per week (negotiable hours, no weekends!)

Uniform provided

If you're a proactive leader who thrives in a dynamic, patient-focused environment, we’d love to hear from you. Apply now with your resume and cover letter!