Position Overview

The Site Coordinator plays a pivotal leadership role at Carestays Thornbury, one of Melbourne’s largest and most active Supported Independent Living (SIL) and Short-Term Accommodation (STA) facilities.

This position is responsible for overseeing the smooth daily operation of the site, managing staff across shifts, maintaining strict adherence to care standards, and ensuring that participants receive high-quality, person-centred support in a structured and compliant environment.

The ideal candidate is highly organised, disciplined, and calm under pressure, with a strong commitment to maintaining accountability, documentation, and team performance. This role is well-suited to someone seeking continued growth within the disability and NDIS care sector.

Key Responsibilities

Oversee daily site operations, ensuring service delivery aligns with policies and care plans

Lead and supervise staff across morning and afternoon shifts (7am–2pm & 2pm–9pm)

Maintain strict adherence to participant routines and site procedures

Facilitate detailed handovers between shifts with clear briefings and written updates

Respond appropriately to incidents, medication errors, and behavioural escalations

Conduct and document daily audits (room checks, kitchen hygiene, safety, cleanliness)

Ensure all documentation (progress notes, medication logs, handover reports, compliance registers) is completed to a high standard

Mentor and support frontline staff, addressing any issues related to performance or conduct

Serve as the lead point of contact for operational issues during shifts

Communicate effectively with stakeholders, including families, guardians, and allied health providers

Key Selection Criteria

Essential

Minimum 2 years’ experience in a site leadership or senior support role within SIL, aged care, mental health, or NDIS

Demonstrated ability to lead teams and maintain structure in a care environment

Highly methodical and organised, particularly in documentation and auditing

Strong interpersonal and communication skills

Working knowledge of NDIS Practice Standards, incident management, and duty of care

Skilled in de-escalating behavioural incidents and managing crisis situations

Excellent time management and ability to coordinate multiple moving parts

Availability to work flexible shifts, including weekends

Desirable

Certificate IV or Diploma in Disability, Community Services, or related field

Experience with documentation related to medication and incident reporting

Familiarity with care management platforms such as SupportAbility, CareMaster, or ShiftCare

Expected Personal Attributes

Highly disciplined, structured, and attentive to operational detail

Calm, professional, and able to lead under pressure

Strong emotional intelligence and mentoring capability

Able to maintain accountability and performance standards with fairness

Proactive — foresees issues and prepares solutions in advance

Motivated to develop into broader operational or managerial roles over time

What We Offer

Lead one of Melbourne’s most respected and well-established SIL facilities

Structured onboarding and operational support

Clear pathway to Operations or Site Management progression

Supportive, team-focused culture

A stable and rewarding career in a values-driven care organisation