Bluebird Psychology is a thriving, purpose-driven private psychology clinic located in Castle Hill, Sydney. We are deeply committed to neuroaffirming practice and grounded in values of compassion, creativity, and community. We offer a warm, inclusive, and professionally fulfilling environment that supports our clients, clinicians, and admin team alike.

We have a team of 8 psychologists and 4 administrative staff with a strong, stable and supportive culture.

We’re seeking a courageous, compassionate, and highly organised Practice Manager to help lead and support our growing team. This role blends operational oversight with people-focused leadership — ideal for someone who wants to make a meaningful impact in mental health and neurodiversity-affirming care.

As Practice Manager, you will play a central role in keeping our clinic running smoothly while nurturing a healthy, connected team culture. This role involves leadership, administration, systems oversight, and supporting our clinicians and admin staff.

This is a hands-on, people-first leadership position that combines operational oversight with a heart for team wellbeing and continuous improvement.

Position Summary

Days: 3–5 days per week
Location: Castle Hill, NSW
Start Date: Flexible, ideally late June/July
Reports to: Director, Joanna Bailey

Key Responsibilities

1. Leadership & Team Culture

Lead from a place of clarity, kindness, and courage. Create an environment of psychological safety, trust, and open communication across admin and clinical teams.

Hold space for difficult conversations and foster an accountable, collaborative culture.

Prepare for and facilitate admin team meetings, individual check-ins, and quarterly reviews with a focus on development and alignment.

2. Operational & Business Oversight

Oversee admin team rostering, time sheet approval, and leave requests.

Maintain oversight of practice management software (Zanda) tasks.

Monitor business and clinician performance statistics to support informed decision-making

Manage payroll checks, and oversee accounts

Oversee accuracy of NDIS, Workcover, and EAP processes

3. Client & Community Experience

Oversee client care systems including feedback and post-session check-ins.

Respond with empathy and clarity to complaints and concerns in a way that reflects our values and strengthens community trust.

Ensure front desk interactions are consistently aligned with our warm, neuroaffirming, and professional tone.

Triage client concerns and complex needs with compassion

4. Contractor & Partner Management

Liaise with contractors regarding invoices, service tracking, and payment.

Manage and strengthen relationships with EAP providers and third-party stakeholders.

Provide administrative leadership in coordinating accurate billing and reporting for EAP and Workcover clients.

5. Space & Resource Management

Monitor office supplies, safety issues, and resource procurement.

Maintain safety, comfort, and functionality of the clinic space

About You

We’re looking for someone who is:

Able to lead with courage and kindness

Aligned with neuroaffirming and inclusive values

Values-driven and grounded in integrity, with a leadership approach that aligns with Brené Brown's Dare to Lead practices.

Reliable and systems-savvy, with high-level organisational and time management skills.

Comfortable with data management

Excellent communication with high level emotional and relational intelligence.

Experience in managing teams and/or administrative operations.

Strong problem-solving abilities and attention to detail.

Confident working with practice management systems (Zanda or similar) and spreadsheets.

Qualifications & Experience

Prior experience in a health, education, or psychology practice setting preferred.

Leadership or team coordination experience essential.

Working With Children Check essential

Mental Health First Aid training preferred.

Why Work With Us?

A workplace culture grounded in warmth, compassion, and connection.

Flexibility in working days and hours to support your own wellbeing and responsibilities.

Opportunities for personal and professional development in a team that values growth, flexibility, and creativity.

A supportive leadership team committed to creating meaningful and fulfilling impact in our community.

An opportunity to shape the future of this growing and thriving team.

To Apply

Please send your resume and a cover letter to the director, Joanna Bailey at
📧 [email protected]

In your cover letter, please answer the following:

Describe your leadership philosophy and values and how you believe they align with this role.

What’s one challenge you’ve faced in leadership and how did you grow through it?

What draws you to a role at Bluebird Psychology?

Applications open until position filled.