We’re on the lookout for a reliable and detail-oriented Customer Service & Admin Assistant to support our growing team. In this role, you’ll be the go-to person for managing customer enquiries—primarily via email and online channels—and will assist with general admin duties to help our online store run smoothly.

We’re looking for someone who genuinely enjoys helping customers feel supported and valued. You’ll often be the first point of contact for new and expecting parents—some of whom may be navigating a vulnerable season—so empathy, patience, and clear communication are key. Bonus points if you’ve worked in the baby or eCommerce space before!

This position offers part-time to full-time flexibility, but availability Monday to Friday is required to support the day-to-day needs of the business. As a family-run brand, we understand the juggle and offer flexibility to support yours.

Key Responsibilities:

Respond to customer emails with warmth, professionalism, and care

Assist with order processing, returns, exchanges, and warranty queries

Communicate with couriers and suppliers to resolve delivery or product issues

Provide product advice and support (especially for new parents)

Update customer records and online order statuses

Assist with light admin duties including data entry, inventory notes, and filing

Skills & Experience:

High level of written and verbal communication

Confident using email and order management systems

Comfortable juggling multiple customer enquiries and tasks

Strong attention to detail and time management skills

Experience in a similar eCommerce or retail admin role preferred

Experience in the baby industry or as a parent is a plus

If this sounds like the role for you, please apply with your resume + a short cover letter to owner Megan why you think you'd be a great fit for the team.