With a 30 plus year history, AJ Grant is at the dawn of a new era, one where business diversity will write the story of our future.

AJ Grant Building is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs.

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses. For when the unexpected happens. We are there, right across Australia. We are the builders that care.

About the Role

As our Administration/Bookings Coordinator you will be responsible for triaging and booking/scheduling new jobs, liaising with trades, providing a high level of administration support to assist our assessing team to meet their KPI’s. Using your excellent customer service skills you will contact key stakeholders throughout await or repair/build process to keep them informed and up-to-date.

Key responsibilities and tasks of this role include, but are not limited to;

Lodging new requests and contacting clients to advise request received

Maintain client and customer satisfaction, adhering to contract requirements and Service Level Agreements (SLAs).

Triage, allocating and booking jobs for Estimators/Assessors across the business

Be a key liaison, across multiple areas of the business, to stakeholders including supervisors, trades, estimators, assessors, clients and management

Providing a high level of customer service, at all times, ensuring clients are well informed and kept up to date; including assessor attendance confirmation, sending variations/expert reports to clients

Submit insurance reports, scope of works, and service costs to insurance companies via email or portal in a timely manner.

Action incoming calls and respond to enquiries as needed.

Follow up trades for bookings, quotes, reports, photos and invoices

Build and maintain key relationships with all AJG Australia staff, client and contractors

Adapt to temporary changes in processes and responsibilities during high claim volume or extreme weather events.

Assist with additional administrative tasks as directed by the Administration Manager.

About You

Highly motivated and task focused

Prior customer service experience with demonstrated skills

Prior insurance industry experience is highly regarded but not essential

Excellent communication skills, both verbal and written

Ability to manage multiple tasks at once in a busy and diverse environment

Results-oriented and innovative mind-set

Ability to problem solve and action customer issues

Intermediate skills in Word & Excel

What We Can Offer You

We, at AJ Grant Building, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality. Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG we offer a range of benefits including:

Access to Employee Assistance & Well-being programs for all employees

Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential

Referral bonus reward for any employee who refers a candidate to work for AJG

Investment and strong commitment to the safety of our workers

About Us

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJ Grant Building you know today.

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, entitlement to work, National Criminal History Check, and driver’s licence history.